Beware of PartyCasino Live BlackJack

[Partyscammers]

Hello everyone,

I just wanted to warn you all about PartyCasino Live BlackJack. About 4 days ago I decided to give it a try and ran into problems almost right away. My actions were not registering with the dealer after pressing the appropriate button. Also there were a few occasion where they would have to stop the game for up to 5 mins cause they were having connection problems. Not just with me but the whole table/site.

After pressing the button the options would go away like the action registered but the Hit/Stand/Split/Double action never showed up on the table. I would type to the dealer what button I pressed before my time expired. Then she would ding a bell on the table and raise her hand for support.

Support would come and ask me for the hand and they would proceed to give me a reference number. They also said I would be contacted via email by support.

Days went by and still no email so I decided to write them and ask whats taking so long. This is what they say:

Thank you for contacting Customer Service.

I am sorry to see that there were a few causes for disappointment and I hope that we will be able to answer your concerns as fully as possible.

I would like to confirm that the Live Dealer games represent a special mixture of technologies which makes it a bit more difficult for us to check the game logs. This is standard procedure when it comes to any complaints or disputes with the Live dealer games. So, any check takes slightly longer to perform and come back with a result, but this also ensures a correct reply.

Now, when our special games team has checked the given reference numbers: CI-8002, CI-8003 and CI-8005 they have confirmed that you have indeed clicked on HIT/SPLIT/HIT (for the three games respectively) but the decision was not accepted, since it reached our game servers too late, when the time given for a decision was already over. This may have happened due to slow Internet connection or general Internet delays. We however can confirm that we did not experience an issue on our end on that date and time.

Internet connection is established via the help of many servers. A disconnection/slow connectivity may be caused by one of those additional servers. Internet Delays or Internet Disconnections can be caused by a number of reasons, some of which can be influenced by us or yourself. For instance, the increasing number of Internet gateways(servers) that fall between our site and your system contribute towards poor connectivity to our games.

On our web site it is stated that "If you get disconnected in the middle of a game of blackjack your hand will automatically stand." I am sorry to confirm that according to our game rules and the mechanics of our software, the stand decision which was automatically taken due to the disconnection was practical and fair in the given circumstances. We would have no reason to refund the bets placed as in the occasion that the dealer would have busted, you would have received winnings for your bets.

We are sorry once again that we cannot assist you further with your refund request, but we do hope on your understanding that in that particular situation we are only applying the standard game rules where there is a confirmed disconnection outside our servers. Disconnections can and do happen, so you may happen to encounter others complaining of the same delay issues, but I can assure you that we have not caused such from our end and we will always refund accordingly when we have caused any such inconvenience.


I would like to add in closing that there was another person at the table that was having the same problem. I would also like to point out that I have a 45mbps hard line connection that virtually never goes down/slows.

I'm also looking into the possibility of starting a class action lawsuit against PartyGaming. If you or anyone you know has been wronged under similar circumstances please post a brief description here.

[tthree]

Are you a lawyer looking for business?

[Partyscammers]

Originally Posted by tthree

Are you a lawyer looking for business?

No I am not a lawyer. Rather a disgruntled customer looking to reclaim stolen funds.

[pit15]

I wouldn't be surprised if partycasino still cheats people.

Back in 2006 or so partycasino refused to pay me and my friends several million after they took over ace club / planetluck casino

[Partyscammers]

Originally Posted by pit15

I wouldn't be surprised if partycasino still cheats people.

Back in 2006 or so partycasino refused to pay me and my friends several million after they took over ace club / planetluck casino

Several Million? did you hire a lawyer to try and recoup it? why ddint they pay you and how did you get several million?

[pit15]

Originally Posted by Partyscammers

Several Million? did you hire a lawyer to try and recoup it? why ddint they pay you and how did you get several million?

There were about 50 people involved and about 500K was paid out, after that they froze all the accounts.

This was back when they offered a blackjack game that gave you 75% of your bet back when you surrendered (long story short, if you clicked the surrender button twice you got 75% back instead of 50%). Apparently playing the game the way they offered it wasn't kosher so they locked all my accounts and refused to pay after they figured out why they were losing so much $.

My account had like 200K in it because I hit a jackpot on their $100 slots which I was playing for cover, the rest of the accounts had anywhere from 20 - 100K and of course they had max cashout limits which we were requesting every week.

Believe me, if I thought I could sue for the money I wouldn't have gotten so many people involved to open a ton of accounts to get around the max weekly cashout. I would've just sat there and grinded out 5 million bucks on my own account then sue for it rather then go thru the hassle of opening dozens of accounts and also having to split the win of course.

Good luck suing an online casino based in some other country

[MangoJ]

I guess the game server likes to reject decisions (and revert to stands) especially when those are big bet counts.

What were your bets ?

[zengrifter]

Originally Posted by pit15

There were about 50 people involved and about 500K was paid out, after that they froze all the accounts.

This was back when they offered a blackjack game that gave you 75% of your bet back when you surrendered (long story short, if you clicked the surrender button twice you got 75% back instead of 50%). Apparently playing the game the way they offered it wasn't kosher so they locked all my accounts and refused to pay after they figured out why they were losing so much $.

In most casino venues if you discover a technical glitch that favors player and you purposely exploit it aggressively - you are cheating and may be prosecuted.

So, how long had you and "your friends" been cheats, and how often do you still cheat? zg

[Partyscammers]

Originally Posted by MangoJ

I guess the game server likes to reject decisions (and revert to stands) especially when those are big bet counts.

What were your bets ?

Well there were in total about 6 or 7 hands where my actions didn't register. The main four hands were: 9 twice, 8 and AA. The other 2-3 hands were mostly stands.

I had 3x my bet on one of the 9's the others were 1-2 bets with the AA being a split.

[MangoJ]

I meant your wager.