MGM Offers not always valid?

[Dyepaintball12]

After my week-long trip to LV in July I have been getting lots of offers from MGM properties in LV. I always have about 19 at any given time ranging from free show tickets to 3 free nights in a suite with $150 chips + $75 resort credit + free 2 nights for a friend + 20% off in the restaurants + 2 for 1 show tickets (best comp I've ever gotten!)

Anyway I am headed back to Vegas for Thanksgiving so I start calling the numbers listed on my offers (on the MGM Players Club website)

First was Aria which I had an offer for 3 free nights. After waiting on hold for about 5 minutes the lady comes back with "okay I can give you the three nights at $99". I politely stated I am looking at an offer right now that you sent me that says 3 free nights. She says "Well the host here says we can do $99 based on your play."

Then I called Luxor which was a similar offer and the exact same thing happened. They said "I'm sorry but we can only offer you the casino rate blah blah..."

I finally booked an actual offer at NYNY with no problems.

Has this happened to anyone else? Getting offers on-line and then having the casino not honor them?

 

[bigplayer]

After my week-long trip to LV in July I have been getting lots of offers from MGM properties in LV. I always have about 19 at any given time ranging from free show tickets to 3 free nights in a suite with $150 chips + $75 resort credit + free 2 nights for a friend + 20% off in the restaurants + 2 for 1 show tickets (best comp I've ever gotten!)

Anyway I am headed back to Vegas for Thanksgiving so I start calling the numbers listed on my offers (on the MGM Players Club website)

First was Aria which I had an offer for 3 free nights. After waiting on hold for about 5 minutes the lady comes back with "okay I can give you the three nights at $99". I politely stated I am looking at an offer right now that you sent me that says 3 free nights. She says "Well the host here says we can do $99 based on your play."

Then I called Luxor which was a similar offer and the exact same thing happened. They said "I'm sorry but we can only offer you the casino rate blah blah..."

I finally booked an actual offer at NYNY with no problems.

Has this happened to anyone else? Getting offers on-line and then having the casino not honor them?

Offers are capacity controlled (like the low mile free seats on airlines). Once the free rooms for your level of offer are gone you can be offered a reduced rate offer or no offer. Just as your offers are tiered based on your theoretical worth to the casino, so the casinos in the MGM company are also tiered. A free room offer might not be available for you at Bellagio but might be open at Excalibur (for example). New York New York is considered one of their middle tier properties so a level of play that might only get free rooms at Bellagio on slow days mid-week might get rooms any day anytime at NYNY. Check the fine print in your offer.

 

[21forme]

Same with HET. get offer codes for free rooms at Caesars LV and when I go on the web site, they're not available. IP is always available, though

 

[Homeschool]

Didn't you get backed off at some or all of the MGM properties? Won't this have some effect on your offers/bookings? I haven't heard that they have a wall put up between marketing/casino like HET properties......

Homeschool

 

[tensplitter]

Imperial Palace is one of the worst hotels in Vegas. People wouldn't want to spend a honeymoon in the IP for example. But as an AP, if that were the only hotel with comped rooms available to me, I would take it as I would only be in my room to sleep and I would be playing most of my waking hours.

 

[shadroch]

After my week-long trip to LV in July I have been getting lots of offers from MGM properties in LV. I always have about 19 at any given time ranging from free show tickets to 3 free nights in a suite with $150 chips + $75 resort credit + free 2 nights for a friend + 20% off in the restaurants + 2 for 1 show tickets (best comp I've ever gotten!)

Anyway I am headed back to Vegas for Thanksgiving so I start calling the numbers listed on my offers (on the MGM Players Club website)

First was Aria which I had an offer for 3 free nights. After waiting on hold for about 5 minutes the lady comes back with "okay I can give you the three nights at $99". I politely stated I am looking at an offer right now that you sent me that says 3 free nights. She says "Well the host here says we can do $99 based on your play."

Then I called Luxor which was a similar offer and the exact same thing happened. They said "I'm sorry but we can only offer you the casino rate blah blah..."

I finally booked an actual offer at NYNY with no problems.

Has this happened to anyone else? Getting offers on-line and then having the casino not honor them?

When you recieve an offer, you need to book it right away. Secondly, most mailed offers exclude holidays and the days around it.
Harrahs and MGM send out millions of free room offers a month, knowing only a very small fraction will be used, but they are capacity controlled.

 

[Dyepaintball12]

Didn't you get backed off at some or all of the MGM properties? Won't this have some effect on your offers/bookings? I haven't heard that they have a wall put up between marketing/casino like HET properties......

Homeschool

Yeah I was backed off from two MGM properties on 2 consecutive days but I have always heard there is a big disconnect between Marketing and Operations.

I didn't run into any issues of being "barred" when booking comps.

BUT actually one of my team mates in Vegas tried to book a room at the Mirage and was told "it says you're barred" the day after, but now a couple months later he can book offers no problem...

 

[bigplayer]

Yeah I was backed off from two MGM properties on 2 consecutive days but I have always heard there is a big disconnect between Marketing and Operations.

I didn't run into any issues of being "barred" when booking comps.

BUT actually one of my team mates in Vegas tried to book a room at the Mirage and was told "it says you're barred" the day after, but now a couple months later he can book offers no problem...

MGM Properties hosts can see your backoff right on the computer screen and if your future theoretical worth is based on blackjack the host will tell you that since you have been backed off they cant' comp you. If you play a variety of games other than blackjack then they may still comp you.

I usually book most of my Harrah's offers on the internet so there is little need for table game players to have to interact with a host unless they have a really bad trip and want to try for airfare or some other hard comp.

 

[johndoe]

MGM Properties hosts can see your backoff right on the computer screen and if your future theoretical worth is based on blackjack the host will tell you that since you have been backed off they cant' comp you. If you play a variety of games other than blackjack then they may still comp you.

I'd be surprised if this were true. I was backed off from MGM on my first card, and have booked comp'd trips since without any issues. I stiffed them completely, of course, but still get the (apparently real) offers.

There was probably non-zero action in other games, but it was really, really small. The offers corresponded to what a solid BJ player would get.

Though it has been a several months, maybe it's changed since. Or, more likely, the people who take the standard generic mail/offer codes don't see this info, and only the hosts do.