Someone who is a jerk to customers or employees should be removed. He might get a little warning first but no character adjustment, show him the door and escort him out.
The trouble is casinos, because the dollar is almighty, do not do this in the same manner for all. Big losers, especially those with a history at that casino, can get away with abusing smaller players and employees way beyond what should get them tossed at most places.
A few years back, at a casino where I have seen loud drunks backed off, panhandlers inside the casino tossed and a player who cursed the young lady who just happened to pull a card out of shoe that made him lose and then cursed her loudly get tossed, the had another player of memory.
This guy sits down and asks for a 50 grand marker which he loses quickly. When he had over 200 grand into the table he yelling and screaming and actually threatening the dealer. First the pit boss tried to quiet him but then the pit made the decision to just remove the timid dealer. I actually wonder if the dealer had tried to protect herself if she would have been fired. Think that could have been an interesting lawsuit.
Point is, as long as I was in that casino the guy did not get tossed and upon my return the next day, I saw him there again. So be capable of losing enough and you can get away with much more.
ihate17