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Hi John,
Thank you for reaching out to us and sharing your experience.
Please note that according to the casino’s Terms and Conditions, withdrawal requests are processed by the financial department within up to 3 business days:
6.15 Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made.
Also, if your account is undergoing verification, please note that this process can take up to 10 business days:
5.3 We will usually verify your documents and information within 10 (ten) days after our request is answered in full, however, depending on the circumstances and complexity of a given case, additional time and/or checks may be required to complete verification
If these timeframes have already passed and you still haven’t received any update, please let us know and we will be happy to assist you further.