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I want to report that Melbet has now permanently blocked my account after weeks of demanding medical documents and pushing me into unnecessary expenses.
My Melbet ID: 1412127457
For nearly five weeks, the Security Department repeatedly asked me to provide different medical certificates.
I spent a lot of money going to clinics, consultations, and specialists, following every requirement they gave me. I submitted 7 medical documents, all legitimate and issued by licensed professionals.
Despite that, Melbet kept changing the requirements every time I submitted a document.
This morning, they asked me to take a selfie holding my ID card next to my computer screen showing their message. I complied — and immediately after that, they blocked my account completely, removed my access, and accused me of “fraud” without any proof.
They forced me to spend money on medical consultations only to block me afterward.
They even deleted my betting history, which shows bad faith.
I followed every instruction, and now they say the decision is final and cannot be reviewed.
This is extremely unfair, and it clearly shows they never intended to pay me.
Hello Mohamed,
We would like to inform you that the documents you provided could not be accepted by our Security Department. The submitted materials did not meet the required criteria, as they either lacked the necessary confirmation regarding the absence of gambling addiction, were missing official stamps or signatures, or did not constitute valid official certificates.
Furthermore, during the verification process, our Security Department identified the presence of multiple accounts associated with your details. Please note that maintaining more than one account is strictly prohibited and constitutes a violation of our platform’s terms and conditions.
Best regards,
Melbet Team
Hello Mohamed,
Thank you for reaching out and for taking the time to share the full details of your experience.
According to the information we have, during the verification process, while you did submit several medical documents, the casino’s security team determined that none of them met the required criteria.
In addition, the casino states that their system detected multiple accounts (four in total) linked to you. This is considered a serious violation of their Terms and Conditions, which prohibit the use of multiple accounts per individual. Based on this, a casino can make the decision to permanently close all associated accounts. They also clarified that prior to the verification process, you were able to withdraw an amount that exceeded your total deposits.
We completely understand how upsetting this situation must be, especially considering time and money spent, but, based on the facts currently available, we regret to say that we’re unable to assist further in this matter. If you believe the decision was based on incorrect information, or that there was no fact of using multiple accounts, you’re welcome to clarify this.
We wish you all the best and strongly advise against any actions that go against casino rules as we are unable to assist in such cases.