MelBet Casino Review

Huge payment coverage including crypto, but its TrustPilot record is patchy.

✕ Doesn't accept players from United States · see casinos that do
Avatar photo ✓ 🛡 Verified casino support An official MelBet Casino rep answers issues here Submit a problem and an official rep responds here

What we like

  • Huge amount of payment methods offered
  • Cryptocurrency deposits accepted
  • Supports numerous languages and currencies

What we don't

  • Quite a lot of complaints reported on TrustPilot
  • Limited tools for responsible gambling
  • High wage requirements on bonuses

Quick Facts

🏛️
Licence
Curaçao
🏢
Operated by
Pelican Entertainment B.V. Established 2012
⏱️
Withdrawal approval
  • Pending time: Up to 7 business days
  • Crypto: 15 minutes to 1 hour
  • E-wallets: 15 minutes to 24 hours
  • Cards: 1-7 business days
  • Bank transfer: 2-7 business days
💱
Currencies
ADA, AED, ALL, AMD, AOA, ARS, AUD, AZN, BAM, BCH, BDT, BGN, BHD, BIF, BOB, BRL, BTC, BWP, CAD, CDF, CHF, CLP, CNY, COP, CRC, CUP, CVE, CZK, DASH, DJF, DKK, DOP, DZD, EGP, ERN, ETB, ETC, ETH, EUR, GEL, GHS, GMD, GNF, GTQ, HKD, HNL, HTG, HUF, IDR, INR, IQD, IRR, ISK, JOD, JPY, KES, KGS, KMF, KRW, KWD, KZT, LAK, LBP, LINK, LKR, LRD, LSL, LTC, LYD, MAD, MDL, MGA, MKD, MMK, MNT, MRU, MUR, MWK, MXN, MYR, MZN, NAD, NGN, NIO, NOK, NPR, NZD, OMR, PAB, PEN, PHP, PKR, PYG, QAR, RON, RSD, RUB, RWF, SAR, SCR, SDG, SEK, SGD, SLE, SOS, SSP, SYP, SZL, THB, TJS, TMT, TND, TRX, TRY, TWD, TZS, UAH, UGX, USD, USDT, UYU, UZS, VES, VND, XAF, XDG, XMR, XOF, XRP, ZAR, ZMW
🌐
Languages
Arabic, Armenian, Azerbaijani, Bengali, Bulgarian, Burmese, Chinese, Croatian, Danish, English, Estonian, Filipino, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kazakh, Korean, Kurdish, Latvian, Lithuanian, Macedonian, Malay, Mongolian, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Somali, Spanish, Swahili, Swedish, Tajik, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese
🚫
Restricted countries
USA, UK, Australia, France, Spain, Netherlands, Aruba, Caribbean Netherlands, Curacao, Cyprus + 1 others Full list in the FAQ

Bonuses at MelBet Casino

Welcome offers for other regions (9)
  • Brazil 100% up to 1,890 R$ + 50 Free Spins 40x bonus wagering Claim
  • Brazil 150% up to 1,890 R$ + 70 Free Spins 40x bonus wagering Claim
  • Brazil 200% up to 1,890 R$ + 100 Free Spins 40x bonus wagering Claim
  • Eurozone 50% up to €350 + 30 Free Spins 40x bonus wagering Claim
  • Eurozone 75% up to €350 + 40 Free Spins 40x bonus wagering Claim
  • Eurozone 100% up to €350 + 50 Free Spins 40x bonus wagering Claim
  • Japan 50% up to ¥59,500 + 30 Free Spins 40x bonus wagering Claim
  • Japan 75% up to ¥59,500 + 40 Free Spins 40x bonus wagering Claim
  • Japan 100% up to ¥59,500 + 50 Free Spins 40x bonus wagering Claim

Deposits & Withdrawals

Showing methods available to players in USA.

Games & Software

Game providers 167
Show all 167 providers

Live Casino

MelBet Casino's live tables run on Playtech, Pragmatic Play, Evolution Gaming, Ezugi, Vivo Gaming. Here are the tables, limits and returns.

ONE Blackjack table

ONE Blackjack

RTP
99.59%
Seats
Unlimited
Payout
3:2

Side bets: Crazy 7, Bust Bonus, Perfect Pairs, 21+3

Lightning Blackjack table

Lightning Blackjack

Bets
$1 to $2,500
RTP
99.56%
Seats
Unlimited players
Payout
3:2

Side bets: Insurance only (explicitly)

Majority Rules Speed table

Majority Rules Speed

Bets
$1 to $1000+
RTP
99.54%
Seats
2 (Teams)
Payout
3:2

Side bets: Perfect Pairs, 21+3

Speed Blackjack table

Speed Blackjack

Bets
$1 to $1,000
RTP
99.54%
Seats
Not specified
Payout
3:2

Side bets: Pairs, Poker

Unlimited Blackjack table

Unlimited Blackjack

Bets
$1 to $1000+
RTP
99.54%
Seats
Unlimited
Payout
3:2

Side bets: Perfect Pairs, 21+3

Blackjack table

Blackjack

Bets
$10 to $2000+
RTP
99.50%
Seats
7 Seats
Payout
3:2

Side bets: Perfect Pairs, 21+3

Da Sorte table

Da Sorte

Bets
$5 to $1,000
RTP
99.50%
Seats
7 seats
Payout
3:2

Side bets: Perfect Pairs, 21+3

Gold Blackjack table

Gold Blackjack

Bets
$50 to $5,000
RTP
99.50%
Seats
7 seats
Payout
3:2

Side bets: Perfect Pairs, 21+3

Rumba Blackjack table

Rumba Blackjack

Bets
$5 to $1,000
RTP
99.50%
Seats
7 seats
Payout
3:2

Side bets: Perfect Pairs, 21+3

Table details come from our own play-testing of each game. Tap a table for the full rules breakdown. Showing the 12 best-return tables of 34 we have verified from these providers.

♠ BlackjackInfo intelligence

For Blackjack Players

We grade MelBet Casino on its actual blackjack tables, then give you the optimal basic strategy for the exact rules you'll be playing.

4.6 / 5

Blackjack rating
Based on real table rules and returns

Table quality

Rules of the best live table here, ONE Blackjack by Pragmatic Play. Other tables differ:

  • 3:2 blackjack payout, not 6:5
  • Dealer stands on soft 17
  • Double after split allowed
  • 8 decks

House edge as low as 0.41% on this table with correct basic strategy

Stakes and seats

  • Tables from $1 a hand
  • Limits up to $20,000 for high rollers
  • 15 of 34 tables seat unlimited players, never full
  • Side bets on 32 tables: fun, but they carry a higher house edge

Bet ranges and seat counts from our own play-testing of each table

Powered by our strategy engine

Optimal strategy for MelBet Casino's tables

The chart is the correct basic strategy for 8 decks · dealer stands on soft 17. Key plays:

  • Always split Aces and 8s; never split 5s or 10s
  • Double hard 11 vs dealer 2–10, and hard 10 vs 2–9
  • Stand on hard 17+, and on 13–16 vs dealer 2–6
  • Never take insurance
H Hit S Stand D Double Hard totals shown · your hand (rows) vs dealer up-card (columns)

Our Full MelBet Casino Review

MelBet is a sportsbook first and a casino second, but its casino is enormous. The melbet.com terms name the operator as Pelican Entertainment B.V., a Curaçao company (number 134359), licensed by the Curaçao Gaming Control Board under licence OGL/2024/561/0554, granted in November 2024. The brand runs local mirror sites in many markets, supports dozens of cryptocurrencies, and offers native apps for Android and iOS.

For blackjack, the numbers are hard to match: more than 100 RNG blackjack games and a live blackjack category of around 900 tables from over 20 studios, with stakes from €5 up to €20,000 a hand at the private tables. The bonuses are another matter. MelBet’s rules exclude blackjack from wagering entirely, so this is a casino for cash play, ideally with crypto for faster withdrawals.

First Impressions

MelBet opens on its sportsbook, with a live board of football, tennis and other events, and the casino sits in the top menu alongside Live Casino, Fast Games, Bingo, Esports and Toto. The design is dense and busy in the style of the big international bookmakers, with bonus banners, a registration button and an app download link always on screen.

Depending on where you are, you may land on a numbered mirror domain with local currency and offers. The footer on those mirrors is sparse; the operator and licence details appear in the full terms on melbet.com, which also name CADRE as the independent dispute service.

The Game Library

MelBet Casino slots lobby on desktop

The live blackjack category is one of the largest anywhere, at around 900 tables. Pragmatic Play Live and Evolution supply most of them. Evolution’s range includes Lightning Blackjack, Power Blackjack, Infinite Blackjack, Infinite Bet Stacker, Infinite Fun Fun 21, Blackjack Party, Easy Blackjack and its Salon Privé and Speed VIP tables, while Pragmatic runs more than 150 numbered tables plus Blackjack X. Playtech adds All Bets Blackjack, Quantum Blackjack Plus and Mega Fire Blaze, and Ezugi, Winfinity, 88MOJO, Microgaming, Live Vegas, LuckyStreak and Vivo Gaming fill out the rest. Limits vary by table, from around €5 at standard tables to €10,000 at Salon Privé and €20,000 at 88MOJO’s private tables.

The RNG table games section lists more than 100 blackjack titles. Winfinity, Platipus, Red Rake and Gaming Corps have the most, with Red Rake offering Blackjack Switch, Double Exposure, Atlantic City and Vegas Strip, and Qora offering Single Deck and Double Deck games. Playtech, Betsoft, BGaming, Play’n GO, NetEnt, Habanero and Evolution’s First Person Blackjack add more. For anyone who wants to try unusual rule sets, the choice is exceptional.

There are also large live collections of roulette, baccarat, poker, sic bo, dragon tiger and game shows, thousands of slots, and MelBet’s own fast games.

The Welcome Bonus in Practice

MelBet’s casino welcome package varies by market and currency. The general bonus rules describe a four-deposit package worth up to €300, €350, €400 and €450, with 35x wagering on the bonus amount, seven days to complete it and a €5 maximum stake until it is wagered. Regional versions differ: the Thai site, for example, spreads its package over five deposits with 40x wagering and a stake limit in baht. You choose the casino bonus at registration, and a completed profile and verified phone number are required. The bonus section above shows the offers we hold.

Whatever the version, the game rules are the same, and they leave blackjack out. MelBet’s bonus wagering rules state: “All bets place in the games under the categories of Table Games, Baccarat, Roulette, Blackjack, Keno, Scratch, Bingo, Poker, and ‘Others’ are not subject to the wagering rule.” Bonus wagering only counts in a dedicated “Bonus Wagering” category of games, which is made up of slots.

What this means for blackjack players: no blackjack game, RNG or live, counts toward a MelBet casino bonus, and the rules also treat switching between low- and high-contribution games and hedged even-money bets as bonus abuse. If you play blackjack, register without the casino bonus. The casino VIP cashback, which returns 5% to 11% of losing stakes depending on your level, is the more relevant reward.

Banking and Withdrawals

MelBet supports a very long list of cryptocurrencies, including Bitcoin, Litecoin, Ethereum, Tether, Dogecoin, Ripple, Solana and Tron, plus cards, e-wallets such as Skrill and Neteller, AstroPay and local payment methods in each market. The cashier shows the options and limits for your account.

MelBet’s own payment guide gives these typical withdrawal times:

Method Typical withdrawal time
Cryptocurrency 15 minutes to 1 hour
E-wallets 15 minutes to 24 hours
Bank cards 1 to 7 business days
Bank transfer 2 to 7 business days

The terms say requests are handled around the clock but can take up to seven business days depending on the method. Deposits must be played through before withdrawal, and hedged bets on opposite outcomes do not count toward that. Wins over €10,000 are treated as “big wins” that need approval from the casino’s partners before they are credited. Withdrawals go back to the deposit method, and verification can include a video call.

Licensing and Safety

MelBet’s Curaçao licence is an offshore licence, with lighter protection than Malta or the UK. The melbet.com terms set out a formal complaints process: complaints go to [email protected] within six months, with a final answer within four weeks, and disputes above €500 can be escalated to CADRE, a Curaçao-licensed ADR service. The mirror sites carry a shorter set of terms, so check which version applies in your market.

The melbet.com terms list Australia, France, the Netherlands, Spain, the United States, the United Kingdom and Curaçao among the territories it does not accept, and provider restrictions mean some games are unavailable in further countries such as Italy. Accounts inactive for three months can be blocked.

The responsible gambling tools in the main terms are thorough: cooling-off periods of 24 hours to three months that can apply to single product types such as table games, and self-exclusion from one year to lifetime.

Customer Support

MelBet says support is available 24/7 by live chat and email, and it is one of the few casinos in this group with a phone line, +44 20 3807 7601. Separate addresses handle security, complaints and responsible gambling requests, and the site is available in more than 20 languages.

Mobile Experience

MelBet offers native apps for Android and iOS, plus a mobile web version. The apps carry the full sportsbook, casino and live casino, and MelBet runs app-only promotions such as free spins for installing.

Who MelBet Casino Is For

A good fit if you:

  • Want the widest possible choice of live blackjack tables and studios
  • Like to try unusual RNG variants such as Blackjack Switch and Double Exposure
  • Bet on sports as well as playing casino games
  • Use cryptocurrency and want quick withdrawals
  • Prefer an app and phone support

Look elsewhere if you:

  • Want a bonus you can clear on blackjack, which is excluded
  • Want one clear set of terms rather than regional versions
  • Live in the US, UK, Australia, France, Spain or the Netherlands
  • Want a Malta or UK licence
  • Prefer a clean, casino-only site to a busy sportsbook layout

Verdict

For raw blackjack choice MelBet is near the top: around 900 live tables from Evolution, Pragmatic Play, Playtech and many smaller studios, high-limit private tables, and more than 100 RNG versions covering almost every rule variation. Fast crypto withdrawals, apps and phone support round it out.

The drawbacks are a Curaçao licence, terms that differ between the main site and its regional mirrors, and a casino bonus that blackjack simply cannot clear. Sign up without the casino bonus, play with crypto if you can, and MelBet works well as a big-lobby home for blackjack. As always, only wager what you can afford to lose.

MelBet Casino FAQ

Is MelBet Casino licensed?

The melbet.com terms name the operator as Pelican Entertainment B.V., company number 134359 in Curaçao, licensed by the Curaçao Gaming Control Board under licence OGL/2024/561/0554, granted in November 2024. Complaints go to [email protected], and disputes above €500 can be escalated to CADRE, a Curaçao-licensed dispute resolution service.

Does blackjack count toward the MelBet casino bonus?

No. MelBet’s bonus rules say bets on table games, baccarat, roulette, blackjack, keno, scratch cards, bingo and poker “are not subject to the wagering rule”. Bonus wagering only counts in the dedicated Bonus Wagering category, which is made up of slots, so neither RNG nor live blackjack helps clear a bonus.

How many blackjack tables does MelBet have?

A great many. The live blackjack category lists around 900 tables from Pragmatic Play Live, Evolution, Playtech, Ezugi, Winfinity, 88MOJO, Microgaming and other studios, with limits from about €5 up to €20,000 a hand at private tables. The RNG table games section adds more than 100 blackjack games, including Blackjack Switch, Double Exposure, Single Deck and Double Deck versions.

How long do MelBet withdrawals take?

MelBet’s payment guide lists crypto withdrawals at 15 minutes to 1 hour, e-wallets at 15 minutes to 24 hours, bank cards at 1 to 7 business days and bank transfers at 2 to 7 business days. The terms allow up to seven business days depending on the method, and wins over €10,000 need extra approval before they are credited.

Which countries cannot use MelBet?

The melbet.com terms list Australia, France, the Netherlands, Spain, the United States and its dependencies, the United Kingdom, Curaçao, Aruba, Bonaire and Saba as restricted. Some games are also unavailable in further countries because of provider restrictions, and the regional mirror sites carry their own terms.

Does MelBet have an app and phone support?

Yes. MelBet offers native apps for Android and iOS as well as a mobile website, and it lists a support phone number, +44 20 3807 7601, alongside live chat and email. It says support is available 24/7.

Player Feedback & Resolution Center

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Resolution Center

Official MelBet Casino representative Verified

Monitors this page for player issues

An official representative from MelBet Casino reads and responds directly to any issue you post here. If it can't be resolved between you, BlackjackInfo steps in to mediate.

⚠ Please note: the complaint form is for issues where the casino has treated you unfairly (delayed payments, bonus problems, account disputes) and you have already tried casino support without success.

Upon submission, we contact MelBet Casino on your behalf and mediate until the issue is resolved. Read our guidelines.

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20 Comments
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xo1o7bo3
xo1o7bo3
7 months ago

La raison de cet avis sur le casino Melbet est liée à des problèmes avec les machines à sous Kalamba. Bien qu’elles ne soient pas très nombreuses, elles restent suffisantes à mon goût. Plusieurs d’entre elles ont cessé de fonctionner. J’ai dû contacter le service client pour résoudre ce gros problème. L’opérateur m’a indiqué que certains slots étaient indisponibles.

Comment Type
Review
MelBet Casino Support
MelBet Casino Support
Casino Rep
Reply to  xo1o7bo3
7 months ago

Bonjour,

Nous sommes désolés d’apprendre le problème que vous avez rencontré.

Pour examiner votre cas plus en détail, veuillez contacter notre équipe d’assistance à l’adresse [email redacted].

Dans votre courriel, merci d’indiquer :

L’adresse courriel utilisée pour créer votre compte
Votre identifiant de compte.

Cordialement,
L’équipe Melbet

xnjxs2a8
xnjxs2a8
7 months ago

Je suis l’évolution de la marque Melbet depuis longtemps. Je suis ravi que le système permette de créer un compte dans n’importe quelle devise du monde. Cependant, j’ai été surpris de constater que Melbet ne propose pas certaines devises ni les méthodes de retrait pour certains pays. J’ai demandé à l’opérateur si des problèmes pouvaient survenir lors d’un retrait vers une telle banque. On m’a répondu que non. Tous les services fonctionnent jusqu’à épuisement des fonds. Le réapprovisionnement est également possible.

Comment Type
Review
MelBet Casino Support
MelBet Casino Support
Casino Rep
Reply to  xnjxs2a8
7 months ago

Bonjour,

Merci d’avoir pris le temps de partager votre expérience. Nous sommes ravis d’apprendre que votre interaction avec notre équipe a été positive et que vous avez apprécié nos services.

Nous accordons une grande importance à votre confiance et à votre fidélité, et nous nous réjouissons de continuer à vous offrir la meilleure expérience possible.

Cordialement,

L’équipe Melbet

doatofcnta
doatofcnta
7 months ago

Au début, j’ai bêtement joué aux slots avec les FS. Si je gagnais, j’étais content, tant mieux. Et en général, tout est normal sur Melbet. Maintenant, j’encaisse. J’attends une réponse du service client de Melbet concernant le retrait, il est stoppé pour quelque raison

Comment Type
Review
MelBet Casino Support
MelBet Casino Support
Casino Rep
Reply to  doatofcnta
7 months ago

Bonjour doatofcnta,

Merci d’avoir pris le temps de nous faire part de vos commentaires.

Si vous rencontrez un problème avec votre retrait, veuillez contacter directement notre équipe d’assistance à l’adresse [email redacted]. Dans votre e-mail, merci de bien vouloir indiquer les informations suivantes :

L’adresse e-mail utilisée pour créer votre compte
Votre identifiant de compte
Votre numéro de compte bancaire
Une capture d’écran de la demande de retrait depuis votre compte Melbet
Une copie de votre relevé bancaire
La date et l’heure de la demande de retrait
Votre pays de résidence
Le montant du retrait
Le système de paiement utilisé.

Nous vous souhaitons une agréable journée.

L’équipe Melbet

podcerg68h@anogz.com
7 months ago

Au début, j’ai bêtement joué aux slots avec les FS. Si je gagnais, j’étais content, tant mieux. Et en général, tout est normal sur Melbet. Maintenant, j’encaisse. J’attends une réponse du service client de Melbet concernant le retrait, il est stoppé pour quelque raison

Comment Type
Review
MelBet Casino Support
MelBet Casino Support
Casino Rep
Reply to  [email protected]
7 months ago

Bonjour,

Merci d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d’apprendre que vous êtes satisfait de notre service.

Si vous avez besoin d’aide concernant un retrait, veuillez contacter notre service client à l’adresse [email redacted].

Cordialement,

L’équipe Melbet

Dani Changa
Dani Changa
7 months ago

Je n’ai rien à redire sur Melbet. Le site est fiable et propose une grande variété de machines à sous. Le 2 janvier, l’une d’elles a refusé de fonctionner. Or, c’était crucial pour moi, car cela me permettait de bénéficier du bonus du programme de fidélité. J’ai contacté le service client, qui a résolu le problème en 10 minutes.

Comment Type
Review
MelBet Casino Support
MelBet Casino Support
Casino Rep
Reply to  Dani Changa
7 months ago

Bonjour Dani,

Merci de nous avoir fait part de vos commentaires. Nous sommes ravis d’apprendre que votre expérience avec notre équipe et nos services a été positive.

Cordialement,
L’équipe Melbet

Radheshyam
Radheshyam
8 months ago

J’ai demandé un retrait après avoir rempli toutes les conditions du bonus, mais le paiement est resté longtemps en traitement. Le support client ne donnait pas de réponses claires et n’a pas pu résoudre le problème.
Après avoir soumis la plainte via ce formulaire, les représentants du site ont contacté le casino. Mon compte a été vérifié à nouveau et le retrait a été approuvé. L’argent a été crédité avec succès, et le problème a été résolu.

Comment Type
Complaint
Anastasia
Complaints Moderator
Reply to  Radheshyam
8 months ago

Bonjour Radheshyam,

Merci beaucoup pour votre retour!

Nous sommes ravis d’apprendre que votre compte a pu être revérifié et que votre retrait a finalement été approuvé puis crédité avec succès. Merci d’avoir pris le temps de partager l’issue de votre dossier, cela pourra aider d’autres joueurs dans une situation similaire.

Nous vous souhaitons une bonne continuation!

MelBet Casino Support
MelBet Casino Support
Casino Rep
Reply to  Radheshyam
8 months ago

Bonjour Radheshyam,

Nous comprenons votre préoccupation.

Soyez assuré que la sécurité et la confidentialité des données de nos clients sont nos priorités absolues. Dans le cadre de nos procédures de vérification standard, notre service de sécurité peut vous demander certains documents ou informations nécessaires pour confirmer votre identité et vérifier l’exactitude des informations que vous nous avez fournies. Il peut s’agir, entre autres, de pièces d’identité et de justificatifs de renseignements personnels.

Pour toute assistance supplémentaire, n’hésitez pas à nous contacter à l’adresse [email redacted].

Cordialement,
L’équipe Melbet

MelBet Casino Support
MelBet Casino Support
Casino Rep
8 months ago

Bonjour,

Merci d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes ravis d’apprendre que votre expérience avec notre équipe et nos services a été positive.

Votre confiance et votre fidélité nous sont précieuses et nous vous remercions sincèrement de votre soutien.

Cordialement,
L’équipe Melbet

MelBet Casino Support
MelBet Casino Support
Casino Rep
1 year ago

Welcome to the Official Melbet Thread!

This thread is dedicated to supporting our players and partners. If you have any questions, suggestions, or concerns, don’t hesitate to reach out — we’re always here to help and ensure your experience with Melbet is as smooth and enjoyable as possible.

Feel free to post in this thread.

Comment Type
Review
Maiga
Maiga
Reply to  MelBet Casino Support
10 months ago

I want to report that Melbet has now permanently blocked my account after weeks of demanding medical documents and pushing me into unnecessary expenses.

My Melbet ID: [phone redacted]

For nearly five weeks, the Security Department repeatedly asked me to provide different medical certificates.
I spent a lot of money going to clinics, consultations, and specialists, following every requirement they gave me. I submitted 7 medical documents, all legitimate and issued by licensed professionals.

Despite that, Melbet kept changing the requirements every time I submitted a document.

This morning, they asked me to take a selfie holding my ID card next to my computer screen showing their message. I complied — and immediately after that, they blocked my account completely, removed my access, and accused me of “fraud” without any proof.

They forced me to spend money on medical consultations only to block me afterward.
They even deleted my betting history, which shows bad faith.

I followed every instruction, and now they say the decision is final and cannot be reviewed.
This is extremely unfair, and it clearly shows they never intended to pay me.

MelBet Casino Support
MelBet Casino Support
Casino Rep
Reply to  Maiga
10 months ago

Hello Mohamed,

We would like to inform you that the documents you provided could not be accepted by our Security Department. The submitted materials did not meet the required criteria, as they either lacked the necessary confirmation regarding the absence of gambling addiction, were missing official stamps or signatures, or did not constitute valid official certificates.

Furthermore, during the verification process, our Security Department identified the presence of multiple accounts associated with your details. Please note that maintaining more than one account is strictly prohibited and constitutes a violation of our platform’s terms and conditions.

Best regards,
Melbet Team

Mohamed
Mohamed
Reply to  MelBet Casino Support
10 months ago

That doesn’t stop you from returning my deposits.

MelBet Casino Support
MelBet Casino Support
Casino Rep
Reply to  Mohamed
10 months ago

Dear Mohamed,

Please note that you have initiated withdrawals before the verification procedure began and successfully withdrew an amount exceeding the total deposited funds. For this reason, any new withdrawal requests could not be approved.

Best regards,
Melbet Team

Anastasia
Complaints Moderator
Reply to  Mohamed
10 months ago

Hello Mohamed,

Thank you for reaching out and for taking the time to share the full details of your experience.

According to the information we have, during the verification process, while you did submit several medical documents, the casino’s security team determined that none of them met the required criteria.

In addition, the casino states that their system detected multiple accounts (four in total) linked to you. This is considered a serious violation of their Terms and Conditions, which prohibit the use of multiple accounts per individual. Based on this, a casino can make the decision to permanently close all associated accounts. They also clarified that prior to the verification process, you were able to withdraw an amount that exceeded your total deposits.

We completely understand how upsetting this situation must be, especially considering time and money spent, but, based on the facts currently available, we regret to say that we’re unable to assist further in this matter. If you believe the decision was based on incorrect information, or that there was no fact of using multiple accounts, you’re welcome to clarify this.

We wish you all the best and strongly advise against any actions that go against casino rules as we are unable to assist in such cases.

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