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Je fais suite à nos échanges concernant mon compte joueur.
📌 Entre le 14 et le 16 novembre 2024, j’ai effectué des dépôts pour un montant total de 1 000 € par carte bancaire sur Legiano Casino.
Je demande une dernière fois, à l’amiable, le remboursement de cette somme pour les raisons suivantes :
Le site est illégal en Belgique, pays dans lequel je réside, et figure sur la liste noire de la Commission des Jeux de Hasard belge.
La Belgique ne figure pas dans la liste des pays restreints dans leurs Conditions Générales, ce qui m’a induit en erreur.
J’ai été contacté par téléphone par l une des représentantes m’incitant à jouer via sans jamais mentionner l’illégalité de votre plateforme.
Ces agissements constituent une absence d’information claire et une incitation à jouer, ce qui va à l’encontre des standards de protection des joueurs.
📣 Malgré ma demande précédente, ils refusent le remboursement, indiquant que ceci serait mentionné dans leurs clauses, ce qui est inexact.
« En vertu du droit belge ainsi que du droit européen de la consommation (notamment la directive 93/13/CEE relative aux clauses abusives), une clause contractuelle ne peut être imposée au consommateur si elle n’a pas été présentée de manière claire, ou si elle est en contradiction avec les informations communiquées ailleurs sur votre site. »
Référence juridique exacte
Directive 93/13/CEE du Conseil du 5 avril 1993
relative aux clauses abusives dans les contrats conclus avec les consommateurs.
Ich warte seit dem 17.11.2025 aus dem Casino Wazamba auf meine Auszahlung von 100 Euro. Ich werde jeden Tag vertröstet mit den Worten : Ihre Auszahlung ist in Bearbeitung.
Mein Wazamba-Account heisst: SANNEBO07
Erbitte Hilfe
mfg
Susanne Borchers
Wir bedauern die Verzögerung bei Ihrer Auszahlung von Wazamba und verstehen Ihre Besorgnis vollkommen. Bitte beachten Sie, dass es in der Online-Casino-Branche nicht ungewöhnlich ist, dass Auszahlungen mehrere Tage – in einigen Fällen sogar bis zu 14 Tage – dauern, bis sie vollständig bearbeitet sind.
Die Verzögerung kann durch eine unvollständige KYC-Überprüfung verursacht werden oder dadurch, dass das Casino eine große Anzahl von Auszahlungsanträgen zu bearbeiten hat. Lange Wochenenden oder Feiertage können ebenfalls zu Verzögerungen und Rückständen in der Finanzabteilung führen.
Wir empfehlen Spielern dringend, geduldig zu bleiben, sicherzustellen, dass alle angeforderten Dokumente vorliegen, und mindestens 14 volle Tage ab dem Datum der Auszahlungsanforderung zu warten, bevor sie die Angelegenheit eskalieren.
Wenn das Geld nach dem 1. Dezember immer noch nicht eingegangen ist, können Sie sich gerne erneut an uns wenden, und wir helfen Ihnen gerne weiter.
Robocat casino offered me $900 for not closing my account. I accepted the offer, I received $90 and few days later was told that $900 was a mistake and they closed my account. Have solid proof copy of every single email.
It is undoubtedly more difficult than ever. You must be willing to travel constantly and put up with nonstop hostility from casinos and ever-worsening playing conditions. Most long-time pro blackjack players now sprinkle in a healthy mix of other advantage-play skills to supplement their play. But it still can be done.
Thank you once again for your patience throughout this process. As previously communicated, the casino provided their final response confirming that your account was permanently closed on September 18, 2025, following a responsible gambling concern.
We have forwarded your latest concerns to the casino, including the fact of contacting the licensing authority. However, we would like to kindly inform you that we have not received any further replies from the casino since then. At this stage, it appears they are keeping their original stance and are not engaging in further dialogue regarding this matter.
We understand that you disagree with the casino’s decision and handling of your previous self-exclusion requests. Unfortunately, as an independent mediation platform, we can’t force the casino to take additional action if they have formally closed the case on their side.
If there are any updates in the future, we’ll make sure to let you know. In the meantime, we truly appreciate you taking the time to share your experience with us and we wish you all the best going forward.
Thank you for reaching out and for taking the time to share the full details of your experience.
According to the information we have, during the verification process, while you did submit several medical documents, the casino’s security team determined that none of them met the required criteria.
In addition, the casino states that their system detected multiple accounts (four in total) linked to you. This is considered a serious violation of their Terms and Conditions, which prohibit the use of multiple accounts per individual. Based on this, a casino can make the decision to permanently close all associated accounts. They also clarified that prior to the verification process, you were able to withdraw an amount that exceeded your total deposits.
We completely understand how upsetting this situation must be, especially considering time and money spent, but, based on the facts currently available, we regret to say that we’re unable to assist further in this matter. If you believe the decision was based on incorrect information, or that there was no fact of using multiple accounts, you’re welcome to clarify this.
We wish you all the best and strongly advise against any actions that go against casino rules as we are unable to assist in such cases.
Please note that you have initiated withdrawals before the verification procedure began and successfully withdrew an amount exceeding the total deposited funds. For this reason, any new withdrawal requests could not be approved.
We would like to inform you that the documents you provided could not be accepted by our Security Department. The submitted materials did not meet the required criteria, as they either lacked the necessary confirmation regarding the absence of gambling addiction, were missing official stamps or signatures, or did not constitute valid official certificates.
Furthermore, during the verification process, our Security Department identified the presence of multiple accounts associated with your details. Please note that maintaining more than one account is strictly prohibited and constitutes a violation of our platform’s terms and conditions.
I want to report that Melbet has now permanently blocked my account after weeks of demanding medical documents and pushing me into unnecessary expenses.
My Melbet ID: 1412127457
For nearly five weeks, the Security Department repeatedly asked me to provide different medical certificates.
I spent a lot of money going to clinics, consultations, and specialists, following every requirement they gave me. I submitted 7 medical documents, all legitimate and issued by licensed professionals.
Despite that, Melbet kept changing the requirements every time I submitted a document.
This morning, they asked me to take a selfie holding my ID card next to my computer screen showing their message. I complied — and immediately after that, they blocked my account completely, removed my access, and accused me of “fraud” without any proof.
They forced me to spend money on medical consultations only to block me afterward.
They even deleted my betting history, which shows bad faith.
I followed every instruction, and now they say the decision is final and cannot be reviewed.
This is extremely unfair, and it clearly shows they never intended to pay me.
Merci beaucoup pour ces informations supplémentaires.
Nous allons vous recontacter par e-mail très prochainement afin de clarifier certains détails nécessaires pour pouvoir contacter le casino concernant votre dossier.
Demande de remboursement avant procédure
Legiano casino
—
Madame, Monsieur,
Je fais suite à nos échanges concernant mon compte joueur.
📌 Entre le 14 et le 16 novembre 2024, j’ai effectué des dépôts pour un montant total de 1 000 € par carte bancaire sur Legiano Casino.
Je demande une dernière fois, à l’amiable, le remboursement de cette somme pour les raisons suivantes :
Le site est illégal en Belgique, pays dans lequel je réside, et figure sur la liste noire de la Commission des Jeux de Hasard belge.
La Belgique ne figure pas dans la liste des pays restreints dans leurs Conditions Générales, ce qui m’a induit en erreur.
J’ai été contacté par téléphone par l une des représentantes m’incitant à jouer via sans jamais mentionner l’illégalité de votre plateforme.
Ces agissements constituent une absence d’information claire et une incitation à jouer, ce qui va à l’encontre des standards de protection des joueurs.
📣 Malgré ma demande précédente, ils refusent le remboursement, indiquant que ceci serait mentionné dans leurs clauses, ce qui est inexact.
« En vertu du droit belge ainsi que du droit européen de la consommation (notamment la directive 93/13/CEE relative aux clauses abusives), une clause contractuelle ne peut être imposée au consommateur si elle n’a pas été présentée de manière claire, ou si elle est en contradiction avec les informations communiquées ailleurs sur votre site. »
Référence juridique exacte
Directive 93/13/CEE du Conseil du 5 avril 1993
relative aux clauses abusives dans les contrats conclus avec les consommateurs.
Merci d’avance pour votre aide 🙏🏻
Ps : une plainte à la police à déjà été effectué
Bonjour Charlet Damien,
Merci pour votre message et toutes les précisions apportées.
Nous avons transmis votre demande aux représentants du Legiano Casino et sommes en attente de leur retour.
Si nous recevons une réponse de leur part, nous ne manquerons pas de vous en informer immédiatement.
Merci pour votre patience et votre compréhension.
Bonjour avez vous eu des nouvelles du casino Legiano ?
Cher Damien Charlet,
Merci pour votre message.
Nous n’avons malheureusement pas encore reçu de réponse de la part du casino Legiano.
Nous leur avons envoyé une relance afin d’attirer à nouveau leur attention sur votre dossier.
Soyez assuréque nous vous tiendrons informé immédiatement si nous recevons une réponse ou une mise à jour de leur part.
Merci de votre compréhension.
Scam casino !
Ich warte seit dem 17.11.2025 aus dem Casino Wazamba auf meine Auszahlung von 100 Euro. Ich werde jeden Tag vertröstet mit den Worten : Ihre Auszahlung ist in Bearbeitung.
Mein Wazamba-Account heisst: SANNEBO07
Erbitte Hilfe
mfg
Susanne Borchers
Hallo Susanne,
vielen Dank für Ihre Kontaktaufnahme.
Wir bedauern die Verzögerung bei Ihrer Auszahlung von Wazamba und verstehen Ihre Besorgnis vollkommen. Bitte beachten Sie, dass es in der Online-Casino-Branche nicht ungewöhnlich ist, dass Auszahlungen mehrere Tage – in einigen Fällen sogar bis zu 14 Tage – dauern, bis sie vollständig bearbeitet sind.
Die Verzögerung kann durch eine unvollständige KYC-Überprüfung verursacht werden oder dadurch, dass das Casino eine große Anzahl von Auszahlungsanträgen zu bearbeiten hat. Lange Wochenenden oder Feiertage können ebenfalls zu Verzögerungen und Rückständen in der Finanzabteilung führen.
Wir empfehlen Spielern dringend, geduldig zu bleiben, sicherzustellen, dass alle angeforderten Dokumente vorliegen, und mindestens 14 volle Tage ab dem Datum der Auszahlungsanforderung zu warten, bevor sie die Angelegenheit eskalieren.
Wenn das Geld nach dem 1. Dezember immer noch nicht eingegangen ist, können Sie sich gerne erneut an uns wenden, und wir helfen Ihnen gerne weiter.
I had two aces, I split, I got another ace, but when I tried to split again the game closed. I think it’s a bug.
Robocat casino offered me $900 for not closing my account. I accepted the offer, I received $90 and few days later was told that $900 was a mistake and they closed my account. Have solid proof copy of every single email.
Robocat – not to be trusted !!!
Can you add some options to cover off practising for Freebet
Adorei conhecer seu blog, tem muito artigos bem interessantes. loteria dos sonhos das 14 horas
It is undoubtedly more difficult than ever. You must be willing to travel constantly and put up with nonstop hostility from casinos and ever-worsening playing conditions. Most long-time pro blackjack players now sprinkle in a healthy mix of other advantage-play skills to supplement their play. But it still can be done.
You still think so today? in 2025 and 2026?
Estimado Chichi1915,
Thank you once again for your patience throughout this process. As previously communicated, the casino provided their final response confirming that your account was permanently closed on September 18, 2025, following a responsible gambling concern.
We have forwarded your latest concerns to the casino, including the fact of contacting the licensing authority. However, we would like to kindly inform you that we have not received any further replies from the casino since then. At this stage, it appears they are keeping their original stance and are not engaging in further dialogue regarding this matter.
We understand that you disagree with the casino’s decision and handling of your previous self-exclusion requests. Unfortunately, as an independent mediation platform, we can’t force the casino to take additional action if they have formally closed the case on their side.
If there are any updates in the future, we’ll make sure to let you know. In the meantime, we truly appreciate you taking the time to share your experience with us and we wish you all the best going forward.
Hello Mohamed,
Thank you for reaching out and for taking the time to share the full details of your experience.
According to the information we have, during the verification process, while you did submit several medical documents, the casino’s security team determined that none of them met the required criteria.
In addition, the casino states that their system detected multiple accounts (four in total) linked to you. This is considered a serious violation of their Terms and Conditions, which prohibit the use of multiple accounts per individual. Based on this, a casino can make the decision to permanently close all associated accounts. They also clarified that prior to the verification process, you were able to withdraw an amount that exceeded your total deposits.
We completely understand how upsetting this situation must be, especially considering time and money spent, but, based on the facts currently available, we regret to say that we’re unable to assist further in this matter. If you believe the decision was based on incorrect information, or that there was no fact of using multiple accounts, you’re welcome to clarify this.
We wish you all the best and strongly advise against any actions that go against casino rules as we are unable to assist in such cases.
Dear Mohamed,
Please note that you have initiated withdrawals before the verification procedure began and successfully withdrew an amount exceeding the total deposited funds. For this reason, any new withdrawal requests could not be approved.
Saludos cordiales,
Melbet Team
That doesn’t stop you from returning my deposits.
Hello Mohamed,
We would like to inform you that the documents you provided could not be accepted by our Security Department. The submitted materials did not meet the required criteria, as they either lacked the necessary confirmation regarding the absence of gambling addiction, were missing official stamps or signatures, or did not constitute valid official certificates.
Furthermore, during the verification process, our Security Department identified the presence of multiple accounts associated with your details. Please note that maintaining more than one account is strictly prohibited and constitutes a violation of our platform’s terms and conditions.
Saludos cordiales,
Melbet Team
I want to report that Melbet has now permanently blocked my account after weeks of demanding medical documents and pushing me into unnecessary expenses.
My Melbet ID: 1412127457
For nearly five weeks, the Security Department repeatedly asked me to provide different medical certificates.
I spent a lot of money going to clinics, consultations, and specialists, following every requirement they gave me. I submitted 7 medical documents, all legitimate and issued by licensed professionals.
Despite that, Melbet kept changing the requirements every time I submitted a document.
This morning, they asked me to take a selfie holding my ID card next to my computer screen showing their message. I complied — and immediately after that, they blocked my account completely, removed my access, and accused me of “fraud” without any proof.
They forced me to spend money on medical consultations only to block me afterward.
They even deleted my betting history, which shows bad faith.
I followed every instruction, and now they say the decision is final and cannot be reviewed.
This is extremely unfair, and it clearly shows they never intended to pay me.
Bonjour bouwdene amir,
Merci beaucoup pour ces informations supplémentaires.
Nous allons vous recontacter par e-mail très prochainement afin de clarifier certains détails nécessaires pour pouvoir contacter le casino concernant votre dossier.
Merci encore pour votre patience.