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Thank you for reaching out to us and sharing your experience.
If you are referring to Seven Casino, according to their Terms & Conditions, Section 3.5, players can request account closure at any time:
3.5.1 To do so, ensure all open bets are canceled, if any, and then contact customer support via Live Chat and provide the reason for the closure request as well as the requested timeframe. 3.5.2 When requesting a permanent account closure, the closure period is 30 days. After this period, the account may be reactivated upon request through support.
Could you please confirm whether you provided the casino with the reason for the closure and specified the duration when submitting your request? Also, when exactly did you send the request?
Additionally, please send us your casino username so we can contact the casino representative and check the status of your request on your behalf.
Le casino skycrow. Il ne veulent pas me donner mes gains car dans mes informations de profile j’ai mis ma nouvelle adresse sauf que je reste en chambre depuis 2 semaines très compliqué de donner des informations concernant des factures . La seule information que jai c’est une lettre du gouvernement ., tout les documents que j’ai sont à mon autre adresse et j’ai tout envoyé ce qui mon demander et il ne comprennent pas !!mon adresse électronique c’est Nancystjames2@ gmail.com
Unfortunately, for KYC purposes, if this is your first verification, you are required to provide all the necessary documents requested by the casino.
Verifying details is a standard part of the process, done both to comply with regulations and to protect both players and the casino from fraud.
Could you please let us know which document you are having issues providing?
Unfortunately, if you do not have valid documents available, we are not sure how much we can assist further in this case.
However, we will contact the casino representative to look into your account and see if there is any possible way to help.
I can see you received an email about it, Harout. During bonus wagering, a maximum bet limit of $10 applies unless otherwise stated. Placing bets exceeding $10 while completing wagering requirements will result in forfeiture of all bonus winnings.
Wagers were made 22 times when playing the game “Oz Golden Trail” with an average bet of $ 12.50 during the bonus playthrough.
As the max bet rule has been broken your winnings and your bonus were voided. You have been lucky_once, 1 am sure you will be lucky again
This is their response after voiding my 100$ winnings. They set me up jn a trap!! Who does that? If they are stupid enough to do that to customers, they Atr stupid enough to think a customer would ever use their site again. What a shame !!
Thank you for taking the time to share your experience with our members and we are sorry to hear about your negative experience.
As we can see from the casino’s Gaming Rules:
“During bonus wagering, a maximum bet limit of $10 applies unless otherwise stated. Placing bets exceeding $10 while completing wagering requirements will result in forfeiture of all bonus winnings.”
Unfortunately, if you placed bets higher than $10 while completing the bonus wagering requirements, this would be considered a breach of the bonus terms.
We are sorry that the situation has led to this outcome. However, it is very important to carefully review all bonus terms and conditions before playing, as bonus rules can be quite strict and violations often result in winnings being forfeited.
In the future, if anything is unclear, we would strongly recommend contacting the casino’s support team before playing with a bonus balance and obtaining clarification regarding any specific rules or restrictions.
Thank you for reaching out to us, and we are sorry that you are facing this kind of issue. Please send us your casino username so we can contact the casino representative to check your withdrawal status.
Could you please let us know which withdrawal method you selected and whether you used any bonus to generate these winnings?
As soon as you provide us with all the necessary details, we’ll be able to assist you further.
Ho effettuato questo prelievo su Vegasino , un casino offshore del quale allego link “vegasino-9839.com”, lo scorso 19/05/2026. Non pensavo fosse così difficile avere dei soldi meritatamente vinti dopo una decina di giorni ma leggendo le varie recensioni su Vegasino sono tutte negative e dicono tutte la stessa strategia che usano per non pagarti e farti rigiocare i soldi annullando i prelievi . Dopo che solleciti l’assistenza che avviene soltanto tramite e-mail o chat virtuale con bot di intelligenza artificiale e risposte già preselezionate , dicono sempre che sollecitano il dipartimento funzionario per elaborare il prelievo che ha detta loro avviene entro 3-5 gg lavorativi . Superati questi giustamente dicono che hanno un elevata richiesta di prelievi e che quindi possono volerci fino a 10 gg, peccato che siano passati anche quelli e come dimostra l’allegato la situazione del prelievo ancora non è andata allo step successivo . Vi chiedo gentilmente aiuto per fargliela pagare a questi truffatori anche non ricevendo la somma del mio prelievo tanto la do già per persa , ma aiutatemi a fare una diffida o qualcosa perché non possono passarla liscia così . Grazie anticipatamente , Romolo.
Non effettuano prelievi sto aspettando da una settimana i miei soldi e niente, dicono sempre che il prelievo è in coda invece non è vero m. Sono dei ladri
IL MIO ACCOUNT DOVEVA ESSERE ASSOLUTAMENTE CHIUSO DA TEMPO, ADESSO LA CHAT NON VA PIU’ VOGLIO PARLARE CON UN MANAGER IMMEDIATAMENTE. le persone si suicidano per questi vostri gravi reati. CRIMINALI
Voglio eliminare l’account da Seven casinò deposito, ma l’assistenza non risponde
Hi Claudia,
Thank you for reaching out to us and sharing your experience.
If you are referring to Seven Casino, according to their Terms & Conditions, Section 3.5, players can request account closure at any time:
3.5.1 To do so, ensure all open bets are canceled, if any, and then contact customer support via Live Chat and provide the reason for the closure request as well as the requested timeframe.
3.5.2 When requesting a permanent account closure, the closure period is 30 days. After this period, the account may be reactivated upon request through support.
Could you please confirm whether you provided the casino with the reason for the closure and specified the duration when submitting your request? Also, when exactly did you send the request?
Additionally, please send us your casino username so we can contact the casino representative and check the status of your request on your behalf.
Le casino skycrow. Il ne veulent pas me donner mes gains car dans mes informations de profile j’ai mis ma nouvelle adresse sauf que je reste en chambre depuis 2 semaines très compliqué de donner des informations concernant des factures . La seule information que jai c’est une lettre du gouvernement ., tout les documents que j’ai sont à mon autre adresse et j’ai tout envoyé ce qui mon demander et il ne comprennent pas !!mon adresse électronique c’est Nancystjames2@ gmail.com
Hi Nancy st-james,
Thanks for sharing your experience.
Unfortunately, for KYC purposes, if this is your first verification, you are required to provide all the necessary documents requested by the casino.
Verifying details is a standard part of the process, done both to comply with regulations and to protect both players and the casino from fraud.
Could you please let us know which document you are having issues providing?
Unfortunately, if you do not have valid documents available, we are not sure how much we can assist further in this case.
However, we will contact the casino representative to look into your account and see if there is any possible way to help.
I can see you received an email about it, Harout. During bonus wagering, a maximum bet limit of $10 applies unless otherwise stated. Placing bets exceeding $10 while completing wagering requirements will result in forfeiture of all bonus winnings.
Wagers were made 22 times when playing the game “Oz Golden Trail” with an average bet of $ 12.50 during the bonus playthrough.
As the max bet rule has been broken your winnings and your bonus were voided. You have been lucky_once, 1 am sure you will be lucky again
This is their response after voiding my 100$ winnings. They set me up jn a trap!! Who does that? If they are stupid enough to do that to customers, they Atr stupid enough to think a customer would ever use their site again. What a shame !!
Hi Harout Mazmanian,
Thank you for taking the time to share your experience with our members and we are sorry to hear about your negative experience.
As we can see from the casino’s Gaming Rules:
“During bonus wagering, a maximum bet limit of $10 applies unless otherwise stated. Placing bets exceeding $10 while completing wagering requirements will result in forfeiture of all bonus winnings.”
Unfortunately, if you placed bets higher than $10 while completing the bonus wagering requirements, this would be considered a breach of the bonus terms.
We are sorry that the situation has led to this outcome. However, it is very important to carefully review all bonus terms and conditions before playing, as bonus rules can be quite strict and violations often result in winnings being forfeited.
In the future, if anything is unclear, we would strongly recommend contacting the casino’s support team before playing with a bonus balance and obtaining clarification regarding any specific rules or restrictions.
Salve vorrei il vostro aiuto ho giocato sul sito Allyspin e sono 6 giorni che aspetto che la mia vincita mi venga inviata ma niente.. non so come fare
Hi Martina,
Thank you for reaching out to us. We are sorry to hear that you are facing this issue.
Could you please share with us more details about your case:
Also, please send us your casino username so we can contact the casino once we have all the necessary information.
Prelievo richiesto il 25/05…ad oggi dopo 3 gg nulla….sono Vip
Hi Marcella,
Thank you for reaching out to us, and we are sorry that you are facing this kind of issue. Please send us your casino username so we can contact the casino representative to check your withdrawal status.
Could you please let us know which withdrawal method you selected and whether you used any bonus to generate these winnings?
As soon as you provide us with all the necessary details, we’ll be able to assist you further.
Ho effettuato questo prelievo su Vegasino , un casino offshore del quale allego link “vegasino-9839.com”, lo scorso 19/05/2026. Non pensavo fosse così difficile avere dei soldi meritatamente vinti dopo una decina di giorni ma leggendo le varie recensioni su Vegasino sono tutte negative e dicono tutte la stessa strategia che usano per non pagarti e farti rigiocare i soldi annullando i prelievi . Dopo che solleciti l’assistenza che avviene soltanto tramite e-mail o chat virtuale con bot di intelligenza artificiale e risposte già preselezionate , dicono sempre che sollecitano il dipartimento funzionario per elaborare il prelievo che ha detta loro avviene entro 3-5 gg lavorativi . Superati questi giustamente dicono che hanno un elevata richiesta di prelievi e che quindi possono volerci fino a 10 gg, peccato che siano passati anche quelli e come dimostra l’allegato la situazione del prelievo ancora non è andata allo step successivo . Vi chiedo gentilmente aiuto per fargliela pagare a questi truffatori anche non ricevendo la somma del mio prelievo tanto la do già per persa , ma aiutatemi a fare una diffida o qualcosa perché non possono passarla liscia così . Grazie anticipatamente , Romolo.
Hi Romolo,
Thank you for reaching out to us, and we’re sorry that you are facing this kind of issue.
Please send us your casino username so we can contact the casino representative to check your withdrawal status.
Also, so we can better understand your case, could you please provide a bit more detail:
As soon as you provide all the necessary details, we’ll be able to assist you further.
Non effettuano prelievi sto aspettando da una settimana i miei soldi e niente, dicono sempre che il prelievo è in coda invece non è vero m. Sono dei ladri
Hi Aldo,
Thank you for reaching out to us. We are sorry to hear that you are facing this issue.
Could you please share with us more details about your case:
Also, please send us your casino username so we can contact the casino once we have all the necessary information.
question 1, I don’t know of any casino that allows non pairs to be split ,
Any way we can make the dealers total visible? I can’t count that fast
IL MIO ACCOUNT DOVEVA ESSERE ASSOLUTAMENTE CHIUSO DA TEMPO, ADESSO LA CHAT NON VA PIU’ VOGLIO PARLARE CON UN MANAGER IMMEDIATAMENTE. le persone si suicidano per questi vostri gravi reati. CRIMINALI
Hi Giovanni Armocida
We understand that you are very frustrated, but we need to keep communication respectful so we can properly assist you.
Could you please explain what exactly happened with your account and when you requested the account closure?
Also, please let us know the casino username so we can contact the casino representative and ask them to review your case.
Once we have these details, we will be able to contact the casino rep.
Dal 21/05/2026 aspettando il prelievo nella chat solite risposte ma della vincita nessuna traccia
Attention, ils n’acceptent plus les français depuis bientôt 1 an !