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BONJOUR j’ai jouer 20 euro et oui je voulais essayer j’ai eu un bonus de 20 euros j’ai gagner 620 euros et la les problème ont commencer âpres deux jours il me dise qu’il me paye 200 euros et la sa recommence copie de ma carte identité plus carte de banque plus preuve de facture électrique pour mon domicile et en passe j’ai 66ans comment voulez vous que envoie tout sa ? pour jouer sa a pris deux secondes pour me retirer les 20 euros mais pour me payez c’est autre chose que dois je faire merci de aidez
Thank you for reaching out to us. We are sorry to hear that you are facing this issue. Could you please share with us a few more details regarding your case:
On which casino are you experiencing this issue?
Is your account verified?
Is this your first withdrawal?
Which bonus did you use?
Please send us your casino username.
As soon as you provide us with all the necessary details, we’ll be able to assist you further.
Thank you for the trainer! Would it be possible to add an option to hide the hand total, to practice basic strategy using only the cards?
Also, there seems to be an issue with the early surrender rule: after hitting, the coach still recommends surrender, for example with a 3-card 16 vs 10. But with early surrender, surrender should only be possible before hitting.
“Oggetto: Ricorso contro Revolut – Rifiuto rimborso transazioni verso operatore illegale
Spettabile Arbitro Bancario Finanziario,
Con la presente presento formale ricorso contro Revolut per il rifiuto del rimborso delle seguenti transazioni effettuate verso Vegasino, operatore di gioco online privo di licenza ADM/AAMS, quindi illegale in Italia.
TRANSAZIONI RIFIUTATE DA REVOLUT:
– Craftessay.com: €22 x4 = €88 (07/05/26)
– Skmg Group: €19 (07/05/26)
– Nuvolut: €19 x2 = €38 (07/05/26)
– Craftessay.com: €20 (07/05/26)
– Totale: circa €165
Tutti questi nomi commerciali (Craftessay.com, Skmg Group, Nuvolut) sono riconducibili allo stesso operatore illegale Vegasino.
MOTIVI DEL RICORSO:
1. OPERATORE ILLEGALE
Vegasino opera in Italia senza licenza ADM/AAMS in violazione della Legge 401/1989 Art. 4. Revolut ha processato pagamenti verso un operatore illegale violando i propri obblighi di istituto di pagamento autorizzato.
2. RIAPERTURA ACCOUNT NON AUTORIZZATA
Il mio account Vegasino era stato chiuso su mia esplicita richiesta per problemi di ludopatia. Vegasino ha riaperto l’account senza mio consenso, come dimostrato dall’email allegata del 6 maggio 2026 con oggetto “Chi vi ha detto di riaprire il conto??”
3. UTILIZZO NOMI COMMERCIALI FALSI
Vegasino ha utilizzato nomi commerciali falsi (Craftessay.com, Skmg Group, Nuvolut) per mascherare la propria identità nei pagamenti, configurando una pratica fraudolenta.
4. RISPOSTA REVOLUT INSUFFICIENTE
Revolut ha rifiutato il rimborso citando le regole dei circuiti Visa/Mastercard, ignorando completamente che il destinatario dei pagamenti è un operatore illegale sul territorio italiano.
NORMATIVE VIOLATE DA REVOLUT:
– Legge 401/1989 Art. 4: obbligo di non processare pagamenti verso operatori abusivi
– D.Lgs. 158/2019 Art. 7: tutela giocatori vulnerabili
– D.Lgs. 206/2005 Art. 20-21: pratiche commerciali scorrette
– D.Lgs. 385/1993 (TUB): obblighi istituto di pagamento autorizzato
Unfortunately, we can only assist with complaints directly related to online casinos by contacting the casino representative and forwarding the details of your case to them. Regarding your issue with Revolut, this is unfortunately not the correct address for handling banking or payment institution disputes.
Regarding your issue with Vegasino Casino, please share some additional details with us:
When did you request self-exclusion?
For what period of time was the self-exclusion requested?
Did you create any new accounts on this casino or any sister casinos?
If possible, please provide screenshots of your email communication with the casino, as well as your username on Vegasino Casino.
Once we receive all the necessary details, we will be able to contact the casino and request assistance regarding your case.
I had an A7 vs K, I draw another A so it is AA7 vs K. I understand I have a soft 19, and strategy says to stand, but the trainer told me I should hit as I have a soft 18, is this an error or correct?
Thank you for sending us the information. Unfortunately, as the casino already explained, they do not have any evidence that your profile was hacked, and according to their records, the balance was either played through or transferred.
Please note that we do not have this casino listed on our site, so our ability to assist is unfortunately very limited and mostly outside of our scope.
However, if you have any proof showing that you did not access the account or that your profile may have been compromised, please provide it to us and we will try to get in touch with the casino on your behalf.
Grazie a voi ma credo di annullare il saldo nell’app del casino semplicemente perdendo le partite e così avere la chiusura account. Le nostre forza dell’ordine ha detto che non ha elementi sufficienti per agire e quindi nessuno potrà restituirmi quello che ho perso. Grazie lo stesso
Please be advised not to make any more deposits for now. We will conduct further research on this site and will update you immediately with any findings.
It looks very similar to others we’ve previously encountered and investigated, which appears to be one of the scam casinos that have recently appeared.
They are using the same pattern to deceive players, offering no-deposit bonuses, showing large winnings, and then requesting very high “verification deposits.”
We will conduct further research on this site and will update you immediately with any findings.
Please keep an eye on this thread for further updates.
Ne jouer pas sur whyn ils ne rapayent pas les gains et ils ne redonnent pas suite.
Hi Warren Perry,
Thank you for reaching out to us and sharing your experience.
Unfortunately, we are not able to locate a casino under the name “Whyn.”
Could you please confirm the exact name of the casino or send us a direct link to the website so we can review your case properly?
Once we have the correct details, we’ll be able to assist you further.
Want improve myself
BONJOUR j’ai jouer 20 euro et oui je voulais essayer j’ai eu un bonus de 20 euros j’ai gagner 620 euros et la les problème ont commencer âpres deux jours il me dise qu’il me paye 200 euros et la sa recommence copie de ma carte identité plus carte de banque plus preuve de facture électrique pour mon domicile et en passe j’ai 66ans comment voulez vous que envoie tout sa ? pour jouer sa a pris deux secondes pour me retirer les 20 euros mais pour me payez c’est autre chose que dois je faire merci de aidez
Hi paillot,
Thank you for reaching out to us. We are sorry to hear that you are facing this issue. Could you please share with us a few more details regarding your case:
As soon as you provide us with all the necessary details, we’ll be able to assist you further.
Thank you for the trainer! Would it be possible to add an option to hide the hand total, to practice basic strategy using only the cards?
Also, there seems to be an issue with the early surrender rule: after hitting, the coach still recommends surrender, for example with a 3-card 16 vs 10. But with early surrender, surrender should only be possible before hitting.
“Oggetto: Ricorso contro Revolut – Rifiuto rimborso transazioni verso operatore illegale
Spettabile Arbitro Bancario Finanziario,
Con la presente presento formale ricorso contro Revolut per il rifiuto del rimborso delle seguenti transazioni effettuate verso Vegasino, operatore di gioco online privo di licenza ADM/AAMS, quindi illegale in Italia.
TRANSAZIONI RIFIUTATE DA REVOLUT:
– Craftessay.com: €22 x4 = €88 (07/05/26)
– Skmg Group: €19 (07/05/26)
– Nuvolut: €19 x2 = €38 (07/05/26)
– Craftessay.com: €20 (07/05/26)
– Totale: circa €165
Tutti questi nomi commerciali (Craftessay.com, Skmg Group, Nuvolut) sono riconducibili allo stesso operatore illegale Vegasino.
MOTIVI DEL RICORSO:
1. OPERATORE ILLEGALE
Vegasino opera in Italia senza licenza ADM/AAMS in violazione della Legge 401/1989 Art. 4. Revolut ha processato pagamenti verso un operatore illegale violando i propri obblighi di istituto di pagamento autorizzato.
2. RIAPERTURA ACCOUNT NON AUTORIZZATA
Il mio account Vegasino era stato chiuso su mia esplicita richiesta per problemi di ludopatia. Vegasino ha riaperto l’account senza mio consenso, come dimostrato dall’email allegata del 6 maggio 2026 con oggetto “Chi vi ha detto di riaprire il conto??”
3. UTILIZZO NOMI COMMERCIALI FALSI
Vegasino ha utilizzato nomi commerciali falsi (Craftessay.com, Skmg Group, Nuvolut) per mascherare la propria identità nei pagamenti, configurando una pratica fraudolenta.
4. RISPOSTA REVOLUT INSUFFICIENTE
Revolut ha rifiutato il rimborso citando le regole dei circuiti Visa/Mastercard, ignorando completamente che il destinatario dei pagamenti è un operatore illegale sul territorio italiano.
NORMATIVE VIOLATE DA REVOLUT:
– Legge 401/1989 Art. 4: obbligo di non processare pagamenti verso operatori abusivi
– D.Lgs. 158/2019 Art. 7: tutela giocatori vulnerabili
– D.Lgs. 206/2005 Art. 20-21: pratiche commerciali scorrette
– D.Lgs. 385/1993 (TUB): obblighi istituto di pagamento autorizzato
Hi Momo,
Thank you for sharing your experience with us.
Unfortunately, we can only assist with complaints directly related to online casinos by contacting the casino representative and forwarding the details of your case to them. Regarding your issue with Revolut, this is unfortunately not the correct address for handling banking or payment institution disputes.
Regarding your issue with Vegasino Casino, please share some additional details with us:
Once we receive all the necessary details, we will be able to contact the casino and request assistance regarding your case.
I had an A7 vs K, I draw another A so it is AA7 vs K. I understand I have a soft 19, and strategy says to stand, but the trainer told me I should hit as I have a soft 18, is this an error or correct?
a had the same issue.
correct play is to always stand on soft 19 (european, no hole card)
Грав на беткінг,залишив на рахунку 13 тисяч і зайшов вечером 0 на рахунку написав їм вас зломали і гроші програли
Hi Віктор,
Thank you for reaching out to us, and we are sorry to hear about your negative experience. Could you please confirm which casino you were playing at?
Also, which exact currency was the 13,000 balance in?
Could you also send us any emails, screenshots, or information you received from the casino regarding your missing balance?
As soon as we receive more details about your issue, we will be able to contact the casino on your behalf.
Фото
Hi Віктор,
Thank you for sending us the information. Unfortunately, as the casino already explained, they do not have any evidence that your profile was hacked, and according to their records, the balance was either played through or transferred.
Please note that we do not have this casino listed on our site, so our ability to assist is unfortunately very limited and mostly outside of our scope.
However, if you have any proof showing that you did not access the account or that your profile may have been compromised, please provide it to us and we will try to get in touch with the casino on your behalf.
Грав на Betking,13000 грн
Grazie a voi ma credo di annullare il saldo nell’app del casino semplicemente perdendo le partite e così avere la chiusura account. Le nostre forza dell’ordine ha detto che non ha elementi sufficienti per agire e quindi nessuno potrà restituirmi quello che ho perso. Grazie lo stesso
Hi Gabriella Basurto,
Thank you for bringing this to our attention.
Please be advised not to make any more deposits for now. We will conduct further research on this site and will update you immediately with any findings.
It looks very similar to others we’ve previously encountered and investigated, which appears to be one of the scam casinos that have recently appeared.
They are using the same pattern to deceive players, offering no-deposit bonuses, showing large winnings, and then requesting very high “verification deposits.”
We will conduct further research on this site and will update you immediately with any findings.
Please keep an eye on this thread for further updates.
Hi Anna,
Thank you for reaching out to us, and we’re sorry to hear about your negative experience.
Could you please provide us with more details about your issue:
Once you provide all the necessary details, we’ll be able to assist you further and contact the casino rep.
Hi Fabiola,
Thank you for reaching out to us. We have received your complaint and reviewed it.
Could you please provide us with more details about your issue:
Please note that the pending time for this casino is up to 3 business days, and the processing time is typically 1–3 business days.
Ahh good find. This has been fixed now