Why does my Interac e-Transfer say Gigadat?
Because the casino takes Interac through Gigadat. Gigadat is a Canadian payment company, based in Calgary, that handles Interac e-Transfer deposits and payouts for online merchants, and it names gaming among the industries it serves. When a casino uses it, your money goes to Gigadat and Gigadat credits the casino, so the name on your e-Transfer, your bank history and any request you receive is Gigadat's, not the casino's.
If you started a deposit or a withdrawal at a casino, a Gigadat payment is expected. If you did not, read the section on payments you do not recognize below.
Is Gigadat legitimate? Gigadat Inc., operating as Gigadat Solutions, is registered with FINTRAC, Canada's financial intelligence agency, as a money services business (registration M23430346). FINTRAC lists it on its public register, and notes that registration is not an endorsement or a license.
Where you will see the name Gigadat
| When | What you see | What to do |
|---|
| You deposit by sending an e-Transfer | The cashier gives you the recipient name Gigadat, an email address or phone number, and a unique ID | Send the e-Transfer to Gigadat and put the unique ID in the message field |
| You deposit by Request Money | An email or text that reads "Interac e-Transfer: Gigadat sent you a request for money" | Pick your bank, sign in and approve it within 48 hours |
| You withdraw | A confirmation email from Gigadat, then an Interac e-Transfer from Gigadat | Deposit it in your banking app, using the security answer Gigadat sends you if your bank asks |
| On your statement | The transfer listed under Gigadat | Match the amount and date to your casino's transaction history |
How a Gigadat deposit works
- In the casino cashier, choose Interac e-Transfer and the amount. A window opens with everything you need for the transfer.
- Sign in to your online banking and start an Interac e-Transfer, using the details from that window: the recipient name Gigadat, the email address or phone number, the amount, and your unique ID.
- Enter the unique ID in the message field. It is how Gigadat knows the money is yours.
- If your bank asks for a security question, the window gives you an answer. The answer must match exactly; the question can be anything.
- Send the transfer, and the casino credits your balance once Gigadat receives it.
If you choose Interac e-Transfer Request Money instead, you confirm your email address and phone number, and Gigadat sends you a request. Choose your bank from the message, sign in, pick the account to pay from and approve it, then return to the casino.
How a Gigadat withdrawal works
- Request the withdrawal in the casino cashier. Gigadat emails you a confirmation once it receives the request.
- When the payout is processed, Gigadat sends you a security answer by text and by email. Texts come only from short code 387263; ignore links from any other number or address.
- You receive the Interac e-Transfer notification. Sign in to your bank, paste the security answer and deposit the money.
- With Autodeposit set up at your bank, the money goes straight into your account with no security answer at all.
How long Gigadat takes
Gigadat runs two kinds of payout. A real time withdrawal is sent around the clock and usually arrives within 15 to 30 minutes of being sent for processing. A standard Interac e-Transfer withdrawal is processed Monday to Friday, not on weekends or bank holidays, and the notification usually reaches you by the next business day. Which one you get depends on the casino. The casino's own approval time comes first in both cases.
Deposits are close to instant: Gigadat says most e-Transfers complete almost immediately, and delivery can take up to 30 minutes depending on the bank.
When a Gigadat payment goes wrong
Withdrawals
- Three wrong security answers cancel the e-Transfer and send the money back to the casino; you then request the withdrawal again
- A wrong email address or phone number also sends the money back to the casino, so contact the casino straight away
- No security answer? Check the email and phone number in your casino profile
Deposits
- A Request Money approved after 48 hours has expired and will not be applied
- Some banks hold a Request Money payment even after you approve it; your bank can release it
- A missing unique ID leaves Gigadat unable to match your transfer to your account
Gigadat has a transfer status tool and a support form on its website, gigadatsolutions.com, with support in English and French. For anything about your casino balance, start with the casino.
A Gigadat payment you do not recognize
Gigadat only asks you for money after you start a deposit on a merchant's site. A request or notification you did not expect is not something to approve. Do not click its links, and report suspicious messages to Interac at [email protected]. If money has already left your account, call your bank: Interac does not hold funds and cannot trace them. Remember that Interac never asks for your banking password by email or text.
Gigadat, iDebit and InstaDebit
Gigadat is often described as the company behind iDebit and InstaDebit. Its own website does not mention either, and InstaDebit was run by its own company, Instadebit Inc. Both have also left the market: InstaDebit took its last deposit on February 27, 2026, and iDebit's Canadian website is no longer online. Gigadat's own products are Interac e-Transfer, Interac e-Transfer Request Money and payouts to Canadian bank accounts.
Our Interac guide covers limits, fees and which casinos pay back to Interac, whichever processor they use.
Frequently Asked Questions
What is Gigadat on my bank statement?
A payment processor. Gigadat Inc. of Calgary handles Interac e-Transfer deposits and payouts for online merchants, casinos included, so a casino deposit or withdrawal can show under Gigadat's name instead of the casino's.
Is Gigadat safe?
Gigadat Inc. is registered with FINTRAC as a money services business, number M23430346, and the money moves over Interac e-Transfer from your own online banking. You never give Gigadat your banking password. Registration is not an endorsement of the casino you pay, so choose the casino with care.
Why did Gigadat send me a request for money?
Because you chose Interac e-Transfer Request Money for a deposit at a site that uses Gigadat. The request lasts 48 hours. If you did not start a deposit, do not approve it, and report the message to [email protected].
How long does a Gigadat withdrawal take?
After the casino approves it, a real time Gigadat payout usually arrives within 15 to 30 minutes, at any hour. A standard one is processed Monday to Friday and usually reaches you by the next business day.
Where does the Gigadat security answer come from?
By text from short code 387263, and by email to the address on your e-Transfer. Copy and paste it exactly: three wrong answers cancel the payout and return the money to the casino.
Does Gigadat own iDebit or InstaDebit?
Gigadat's own website does not mention either one, and InstaDebit was run by Instadebit Inc. InstaDebit has closed, and iDebit's Canadian website is no longer online.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.