Online Casino Complaints

Here is a list of online casino complaints from our users. If you have had a bad experience with an online casino, follow our guidelines below to submit a complaint

Casino Date UserComplaint
Frumzi Casino24th Jul, 2025User AvatarFlorianHallo Im Februar hatte ich bei Frumzi eine Sportwette abgegeben welche falsch ausgewertet wurde Ich kontaktierte den Live-Chat, meinen Accountmanager und nutze auch das Beschwerdeverfahren laut deren Homepage. Können Sie mich unterstützen?
Drake Casino19th Jun, 2025User AvatarArmando MendozaI won $890 on Drake casino and then they email me saying that I can't withdraw anymore. So now my account balance is zero and I have no pending withdrawals
Joe Fortune14th Jun, 2025User AvatarNicolaJoe fortune is a SCAM who just disable your account and claim fraud when you get winnings. My account was unlawfully disabled with no proof/evidence provided to their claims under 6.2 Fraudulent activity.
RoboCat Casino20th May, 2025User AvatarRaulEsta pagina es una estafa!!!!no engañéis a la gente!!!!yo ya lo he sufrido
Frumzi Casino25th Apr, 2025User AvatarVareenaThese games are RIGGED, can never win anything
1XBET24th Apr, 2025User AvatarSamlI made a deposit using BTC and it's still not in my account. It's been several weeks. Customer support aren't helpful at all. Definitely a scam site
Fair Go Casino22nd Apr, 2025User AvatarMistnralClosed my account! after giving documentation and id and jumping through hoops, they wouldn't let me cash out. And now they have just shut down my account
1XBET18th Apr, 2025User AvatarMasonTried to withdraw funds but nothing was credited to my actual account! It even says my withdrawal was successful but I don't see any transaction in my bank account at all. Customer support does not seem to want to help
Alf Casino17th Apr, 2025User AvatarTummBeen trying to get paid out for months now and they keep cancelling my withdrawal requests
Joe Fortune3rd Jan, 2025User AvatarPaulHi Joe's fortune is the biggest rip off I signed up 3 mths ago and not one off the games pays out at all. Joe is the only one getting a fortune. Diffently do not play any Of his plinko games they are all rigged so U loose. He doesn't pay out the sign up bonus and when U say something to the staff about it they blow U off. It's a massive scam don't go near it.

Casinos With Official Representation

The following casinos have designated representatives who work with us to address player issues posted on this site.

Guidelines for Submitting a Complaint

Use our complaint submission service to report issues such as delayed payments, unfair practices, bonus problems, or account disputes.

Once submitted, your dispute will notify the online casino rep immediately and we will mediate the process for a fair resolution.

Our goal is to help you get a fair outcome while encouraging better practices and transparency with casinos.

To ensure a smooth process, please take these steps before submitting a complaint.

  1. Reach out to the casino’s support team to try and resolve the issue.
  2. Double-check that you didn’t violate any of the casino’s terms and conditions.
  3. If you have done the above and not come to a fair resolution, continue with posting your circumstances in the form below
  4. Be sure to include your casino username, it will help speed up the process for everyone.

How Much Does This Service Cost?

It’s completely free. As experts in the industry, we understand that it can be frustrating at times to resolve issues, let alone get in contact with online casinos. So we created this free service in hopes to remove doubt, improve transparency and help bridge the gap between players and operators.

Note: We can’t guarantee a favourable outcome but we’ll do our best to mediate the situation and get a fair result.

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SEB Lou
SEB Lou
6 days ago

Bonjour j’étais fidèle à un casino jusqu’à aujourd’hui où ils ont décidé de fermer mon compte car j’étais en attente d’une solution de remboursement de plusieurs défaillances de leur jeux depuis février, et aujourd’hui ils ont décidé en 3 jours de ne pas me rembourser 4000e et de m’offrir 100e en cadeau de remerciement !!! Depuis des mois je leur demande de réparer le jeu ils ne l’ont pas fait car ce même jeu sur un autre casino paye immédiatement alors que chez eux les gains sont gardés !!! Je gagne toujours des majors minors et ne se créditent jamais immédiatement chez Casino Intense , et voilà au bout de 5 ans je me fais fermer le compte par un manager qui se prend pour un responsable et se permet de me narguer sur le tchat !!! Svp je souhaiterais dénoncer ce casino de voleur et de jeux truqués !!! Afin qu’ils me rendent mes gains !!!

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Anastasia
Anastasia
Complaints Moderator
Reply to  SEB Lou
5 days ago

Cher joueur,

Nous vous remercions de nous avoir fait part de votre expérience. Pourriez-vous nous envoyer le nom du jeu et votre nom d’utilisateur/identifiant de joueur du casino, afin que nous puissions essayer de contacter le représentant du casino et nous renseigner sur votre cas ?

Merci beaucoup pour votre aide.

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Austin Anderson
Austin Anderson
2 months ago

Modo.us has on two occasions denied both myself and my girlfriend our due winnings; siting invalid ID documents. I’ve contacted T HR em several times via my alternate email ([email protected])

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Anastasia
Anastasia
Complaints Moderator
Reply to  Austin Anderson
2 months ago

Dear Austin,

Could you kindly send us your casino username/player id so we can reach out to the casino representative and inquire about your case?

Thanks!

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Austin Anderson
Austin Anderson
Reply to  Austin Anderson
1 month ago

Hey anastasia;
If you’d like to try a different approach to getting together and talking I’m on telegram @+18167783088 .
I got basically robbed by another casino…called wildrolls.. the details in this scam are truly diabolical!!

if you’d like to discuss this and I know I would; maybe we can figure out some ways to help others who keep acting like fools and gettin robbed by slickers

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Anastasia
Anastasia
Complaints Moderator
Reply to  Austin Anderson
1 month ago

Dear Austin,

We’re sorry to hear about your experience.

We’ve reached out to Wildrolls for a response on your behalf. Unfortunately, as they are not officially affiliated with us, this is the extent of what we can do at this time.

We appreciate your understanding.

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