Online Casino Complaints

Here is a list of online casino complaints from our users. If you have had a bad experience with an online casino, follow our guidelines below to submit a complaint.

Guidelines for Submitting a Complaint

Use our complaint submission service to report issues such as delayed payments, unfair practices, bonus problems, or account disputes.

Once submitted, your dispute will notify the online casino rep immediately and we will mediate the process for a fair resolution.

Our goal is to help you get a fair outcome while encouraging better practices and transparency with casinos.

To ensure a smooth process, please take these steps before submitting a complaint.

  1. Reach out to the casino’s support team to try and resolve the issue.
  2. Double-check that you didn’t violate any of the casino’s terms and conditions.
  3. If you have done the above and not come to a fair resolution, continue with posting your circumstances in the form below
  4. Be sure to include your casino username, it will help speed up the process for everyone.

Ready to submit? Post your circumstances in the form below and we will mediate the process for a fair resolution.

Submit a complaint

Complaint record

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RoboCat Casino Responded
User avatar larson 11th Sep, 2026

ive been. waiting for my withdrawal since August 18 and now September 11 still don't have the money.

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User avatar Danie Potvin 9th Aug, 2026

Bonjour J'ai gagné au casino en ligne machine à sous Grand Mondial 800$ Et Zodiac casino 400$ Sa fait presque 1mois1/2 que j'attends le transfert de mon argent pour le déposé dans mon compte chèque Banque CIBC Dépôt automatique virement interac est activé ses confirmé par la banque [email protected] Pouvez-vous déposé mon argents j'ai urgent besoin de cet argents

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Frumzi Casino Responded
User avatar Adelaide 2nd Jul, 2026

Bonjour Je souhaiterais savoir si vous gérer se cite? Afin de m'aider à gérer le problème ci-joint. Ce n'est pas la 1ère fois que j'ai des désagrément avec. Ou cela reste sans réponse. Vous trouverez ci-joint l'un des détails Date: jeu. 2 juil. 2026, bonjours j'attend toujours mes gains du tournois que logiquement on reçoit mails dimanche soir. après réponse retard max 72H. et réponse hier avant minuit. et toujour rien la mise a jours réalisation et je demande une compensati…

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AmunRa Casino Responded
User avatar Tesson 6th Jun, 2026

Beaucoup de retard dans les demande de bonus , les bonus promesse sur le tchat hors on a finalement pas de bonus c complètement incompréhensible , incitation à deposer

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Neon54 Casino Responded
User avatar Diego 4th Jun, 2026

Dal 21/05/2026 aspettando il prelievo nella chat solite risposte ma della vincita nessuna traccia

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Nomini Casino Responded
User avatar Giovanni Armocida 3rd Jun, 2026

IL MIO ACCOUNT DOVEVA ESSERE ASSOLUTAMENTE CHIUSO DA TEMPO, ADESSO LA CHAT NON VA PIU' VOGLIO PARLARE CON UN MANAGER IMMEDIATAMENTE. le persone si suicidano per questi vostri gravi reati. CRIMINALI

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Zet Casino Responded
User avatar Aldo 29th May, 2026

Non effettuano prelievi sto aspettando da una settimana i miei soldi e niente, dicono sempre che il prelievo è in coda invece non è vero m. Sono dei ladri

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Sun Palace Casino Responded
User avatar Harout Mazmanian 28th May, 2026

I can see you received an email about it, Harout. During bonus wagering, a maximum bet limit of $10 applies unless otherwise stated. Placing bets exceeding $10 while completing wagering requirements will result in forfeiture of all bonus winnings. Wagers were made 22 times when playing the game "Oz Golden Trail" with an average bet of $ 12.50 during the bonus playthrough. As the max bet rule has been broken your winnings and your bonus were voided. You have been lucky_once, 1 am sure you will …

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Frumzi Casino Responded
User avatar Fabiola 28th Apr, 2026

Chiedo cortesemente aiuto perché sono passati 10 GG è ancora aspetto accredito di un prelievo di euro 400. Id giocatore 121528545 Casino FRUMZI

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Alf Casino Responded
User avatar Spiler81 10th Apr, 2026

Don't play on Alfcasino because they don't pay out properly. It takes 11-12 days for them to transfer you, and even then, only a fraction of your winnings. Can anyone help me find out where to report them?

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User avatar Alex dupuis 7th Feb, 2026

Salut j’ai un gros problème je n’e ses pas ou demander de l’aide .jai activer un bonus sur spin City setais un bonus de 15 tour j’ai remplis les condition de mise et gagner 1467 $ apres les condition remplie il mon laisser que 75 $ mais il n’avais pas mention de maximum cash out pour se bonus j’ai toute les preuve photo de cela . Mais se n’est pas tou apres avoir reçu mon 75 $ je me suis informer au centre d’aide à savoir si il falait que je retire le 75 s$ ou je pouvais continuer à jouer pour a…

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RoboCat Casino Responded
User avatar Petar 5th Feb, 2026

I Have major problem with withdrawing the funds from the Casino.. I've deposited around 1k euro, played lost.. then I won and that's when the horror begins. I have 2 pending withdraw requests 500 euros each since that is the maximum they allow you per day as a new player. 4 days have passed, all I get is sorry for the delay rest assured that your funds are safe... Please help me out with this if you can!!!

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MelBet Casino Responded
User avatar Radheshyam 30th Jan, 2026

J’ai demandé un retrait après avoir rempli toutes les conditions du bonus, mais le paiement est resté longtemps en traitement. Le support client ne donnait pas de réponses claires et n’a pas pu résoudre le problème. Après avoir soumis la plainte via ce formulaire, les représentants du site ont contacté le casino. Mon compte a été vérifié à nouveau et le retrait a été approuvé. L’argent a été crédité avec succès, et le problème a été résolu.

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RoboCat Casino Responded
User avatar Udo Heuser 21st Jan, 2026

Ich habe noch 1500 € auf meinem Spielerkonto und sie zahlen nichts aus. Habe am 05.01.2026 eine Auszahlung von 500€ beantragt, bis heute ist nichts angekommen. Die Betreiberfirma (Stellar LTD. ) hat keine Homepage, die wissen warum. Der Lizenzgeber antwortet auch nicht. Sollten sie, was ich nicht mehr glaube, doch noch bezahlen, werde ich die bewertung ändern. Besser Finger weg

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RoboCat Casino Responded
User avatar Trevor 6th Nov, 2025

Once again, the biggest scam site around. I thought since the last time it took 6 weeks in order for the withdrawals to hit my bank account after a third party assisted me that they would be better but I was wrong. This is the biggest scam site around with all the same excuses. Don't waste your time or money.

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RoboCat Casino Responded
User avatar Ángel Andreu 1st Oct, 2025

Yo se ve que no he tenido suerte y va a jugar y miro el correo electrónico y me envían un bonus de 10 tiradas saco 1084.50 euros llamo atención al cliente para cobrar y empiezan a pedirme cómo se llama la máquina cuando he recibido ese dinero cuando a cuánto he apostado etcétera etcétera etcétera. El caso que después de 4 horas hablando en el chat me dicen que no me preocuparan que me enviaré un correo electrónico todavía no estoy esperando y cansada de mandar capturas de la pantalla de la máqui…

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RoboCat Casino Responded
User avatar Chichi1915 23rd Sep, 2025

Hello, my complaint is for Robocat Casino and their negligence in failing to apply self exclusion to my account. I am a problem gambler and requested self exclusion on August 27, 2025. Since then I have sent another 8 emails requesting self exclusion and expressing how I do not want to access my account ever again. I have deposited and lost $5095 since August 27 and want the funds returned. Robocat email me on Sept 23 saying they will close my account but this is not good enough. I want my depos…

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RoboCat Casino Responded
User avatar SALVATORE 23rd Sep, 2025

DOPO 3 GIORNI IL PRELIEVO RISULTA ANCORA IN VERIFICA. COSI TI PASSA LA VOGLIA DI GIOCARE CON QUESTO CASINO'.

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RoboCat Casino Responded
User avatar Trevor 9th Sep, 2025

I have had issues withdrawing funds from this site. The first withdrawal was supposed to be 72 hours, it ended up being a week and a half. The second attempt is still ongoing, attempted to withdraw about 3 and a halfweeks ago, no explanation, kicked out of the chat numerous times. I would not recommend unless you want to throw away your money.

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User avatar Florian 24th Jul, 2025

Hallo Im Februar hatte ich bei Frumzi eine Sportwette abgegeben welche falsch ausgewertet wurde Ich kontaktierte den Live-Chat, meinen Accountmanager und nutze auch das Beschwerdeverfahren laut deren Homepage. Können Sie mich unterstützen?

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Drake Casino Responded
User avatar Armando Mendoza 19th Jun, 2025

I won $890 on Drake casino and then they email me saying that I can't withdraw anymore. So now my account balance is zero and I have no pending withdrawals

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Joe Fortune Responded
User avatar Nicola 14th Jun, 2025

Joe fortune is a SCAM who just disable your account and claim fraud when you get winnings. My account was unlawfully disabled with no proof/evidence provided to their claims under 6.2 Fraudulent activity.

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User avatar Saml 24th Apr, 2025

I made a deposit using BTC and it's still not in my account. It's been several weeks. Customer support aren't helpful at all. Definitely a scam site

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User avatar Mistnral 22nd Apr, 2025

Closed my account! after giving documentation and id and jumping through hoops, they wouldn't let me cash out. And now they have just shut down my account

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User avatar Mason 18th Apr, 2025

Tried to withdraw funds but nothing was credited to my actual account! It even says my withdrawal was successful but I don't see any transaction in my bank account at all. Customer support does not seem to want to help

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User avatar Paul 3rd Jan, 2025

Hi Joe's fortune is the biggest rip off I signed up 3 mths ago and not one off the games pays out at all. Joe is the only one getting a fortune. Diffently do not play any Of his plinko games they are all rigged so U loose. He doesn't pay out the sign up bonus and when U say something to the staff about it they blow U off. It's a massive scam don't go near it.

View full complaint ›

Submit a complaint

Post your circumstances in the form below. Your dispute will notify the online casino rep immediately and we will mediate the process for a fair resolution.

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Nikolai Buzulutskii
Nikolai Buzulutskii
1 day ago

Hello,
I am requesting assistance with an unresolved dispute involving Gamba.com.
Username: bullavaro
Disputed amount: approximately USD 3,401
Gamba blocked my withdrawals and later accused me of “multi account sports abuse”, claiming that I was part of a “syndicate” and linked to more than 5 accounts allegedly owned by me.
I dispute these allegations. I have only one Gamba account.
I repeatedly requested the factual basis for the alleged account links and the contractual basis for confiscating my full balance. No specific evidence was provided.
My account previously displayed approximately USD 3,401. Withdrawals remained blocked and the displayed balance was later reduced to approximately USD 0.97 without any withdrawal or transfer authorized by me.
More than 30 days have passed since my formal written complaint to Gamba without a substantive final resolution.
I have the complete Live Support transcript, screenshots of the previous and current balances, the denied withdrawal, deposit history and betting history.
I am asking BlackjackInfo to review the dispute and, if possible, contact Gamba regarding the confiscated balance.
My requested resolution is the restoration and release of my full disputed balance of approximately USD 3,401.

Casino Name
gamba.com
Chido
Chido
1 day ago

Bonjour, je me suis inscrit sur beastcasino.net avec un soit disant bonus , j’ai gagné j’ai une somme à retrait et la il me refuse le retrait en prétextant qu’il faut que je soit plus haut dans le VIP , mais l’xp de mon compte ne monte plus vu que je ne dépose pas, il m’incite à dépot pour débloquer de l’xp supplémentaire…

Casino Name
BeastCasino
tyler bland
tyler bland
1 day ago

hey i was ripped off on my 10$ bet after i put 780 on too go go gold casino app i hit a jackpot on clover jackpot within the app and the rules was if you land on 5 or more rapid cash i ended up getting 9 rapid cash across the screen it went off and said i wont 10000 as the winning match cause it was 10 x 1000 for 9 rapid cash i have messaged the casino app threw support three different emails twitter and facebook i have yet too get a response besides from the support which was ai and did not do any justice at all this was done on oct 24 at 2:30 am i will add photos of some evidence but i do not have a screen shot of the winnings i will always add the convo with support and add the emails i sent too them thank you and hope you guys can help this out as idk what you guys do i just found you three google looking for help too get this solved

Casino Name
gogogoldcasino
att._HAk1kRSTNk5eL3OBnmm2EgcfnQvm4TV3pjamdDLo5I
Luis Enrique Angeles
Luis Enrique Angeles
2 days ago

Pide un depositl

Casino Name
AKPG789
Дмитрий
Дмитрий
3 days ago

здраствуйте я зарегестрировался в казино Your Loot сделал депозит и выиграл посли я поставил на вывод средства мне написали необходима проити верефикацию я отправил все документы которые они просили но верефикацию вы не прошли написали мне выигреш останица у нас выводите только свой депозит

Casino Name
Your Loot
photo_2026-10-23_16-24-56
Valeria
Valeria
5 days ago

No me kieren abonar el premio hace 24 hs. Espero

Casino Name
Bacan.ss
Arkadiusz Majder
Arkadiusz Majder
7 days ago

Poraz kolejny moja wypłata w Gransino została anulowana bez podania przyczyny nie odpowiadają na email

Casino Name
Gransino
Elizabeth Hernández
Elizabeth Hernández
9 days ago

Son un robo

Casino Name
AKpg789
Anja
Anja
Complaints Moderator
Reply to  Elizabeth Hernández
5 days ago

Hi Elizabeth Hernández,
Thank you for contacting us and sharing your experience.
Unfortunately, we do not handle claims related to casinos that operate through apps, as we have no direct contact with these providers or their representatives. Our claims service focuses exclusively on online casinos, so we are unfortunately unable to investigate your case or provide further assistance.
We have also been unable to properly verify this platform. The games are hosted on an unknown server, the license is not visible, and there are no Terms and Conditions available. We have been unable to identify the company responsible for the platform and no longer have access to its website. The absence of Terms and Conditions is particularly unusual and raises serious concerns about the platform’s transparency.
The only way to contact them is through live chat, but unfortunately, we haven’t been able to get a response.
As a recommendation, we suggest you check out the casinos section of our website, where we list legitimate and verified casinos that have been evaluated by our team. This can help you choose more transparent and reliable platforms.
We regret that we cannot be of more help to you on this occasion.
Thank you for your understanding.

Brittany
Brittany
12 days ago

The verification process won’t even process you. They make you make a purchased before you can even get to the identification processs.

Casino Name
Kasadpan slotion
Marc Zamora Ortola
Marc Zamora Ortola
13 days ago

El casino de morospin no paga tiras a cobrar tus ingresos i te bloquean la cuenta cuidado con ellos no les depositen dinero

Casino Name
Morospin
Mary
Mary
13 days ago

Oui

Casino Name
CashBox
Anja
Anja
Complaints Moderator
Reply to  Mary
5 days ago

Hi Mary,

Thank you for reaching out to us.

Could you please provide us with more details about the issue you are experiencing so we can assist you further?

Thank you.

Perrin
Perrin
15 days ago

Demande de remboursement des pertes

Casino Name
Magius
Anja
Anja
Complaints Moderator
Reply to  Perrin
5 days ago

Hi Perrin,

Thank you for reaching out to us.

Could you please provide us with more details about the issue you are experiencing so we can assist you further?

Thank you.

Richard Maurice Thibault
Richard Maurice Thibault
18 days ago

Le 1er juillet dernier j’ai joué au casino en ligne CASH LOUNGE et j’ai gagné un montant de $322.05 et ILS NE PAYENT TOUJOURS PAS MES GAINS ET ILS M’ONT MÊME RESTREINT L’ACCÈS AU SITE, CASH LOUNGE is owned and operated by BUSCARAR SRL situé au Costa Rica et enregistré sous le numéro [phone redacted]

Casino Name
CASH LOUNGE
Richard Maurice Thibault
Richard Maurice Thibault
18 days ago

CASH LOUNGE est une propriété et est opéré par BUSCARAR SRL une compagnie incorporatée et située au COSTA RICA avec numéro d’enregistrement [phone redacted]
PRENEZ GARDE

Casino Name
CASH LOUNGE
Richard Maurice Thibault
Richard Maurice Thibault
18 days ago

Le 1er juillet dernier j’ai fait un dépot de $50 avec ma carte de crédit VISA pour jouer au casino en ligne CASH LOUNGE, le dépôt a été envoyé à GOLDEN ERA FINDS à Doncaster UK
quelque instant plus tard j’ai fait un autre dépôt de $50 toujours avec ma carte de crédit VISA et ce dépôt a été envoyé à WGECOMMERCE à Tallinn en ESTONIE, j’ai alors joué avec un dépôt de $100 à CASH LOUNGE .
J’ai gagné un montant de $322.05 et j’ai tenté de collecter mes gains.
MAIS J’AI ÉTÉ IMPLIQUÉ dans des conversations avec [email redacted] ET [email redacted] qui m’obligeait à mettre à leur disposition le Nom de ma banque, le numéro de transit et LE NUMÉRO DE MON COMPTE BANCAIRE!!
JE DOUTE CE SITE DE CASINO EN LIGNE
CASH LOUNGE est la propriété et opèré par BUSCARAR SRL une compagnie incorporatée et existante sous les lois de COSTA RICA avec le numéro de régistre [phone redacted]

Casino Name
CASH LOUNGE
Anja
Anja
Complaints Moderator
Reply to  Richard Maurice Thibault
5 days ago

Hi Richard Maurice Thibault,

Please note that you have already submitted a complaint regarding your issue, and we request more information so we can assist you further.

Please see our response HERE.

Mezerais
Mezerais
18 days ago

Bonjour, je cherche à faire une réclamation à zeppelin.online je jouer dessus depuis 3-4 mois j’ai déposer 400-500€ en tout , j’ai déjà effectuer des retrait de 80-100€ et la j’ai gagner 1900€ j’ai demander le retrait mais on me dit non car je possède plusieurs compte alors que on m’a valider un retrait 2 jours avant et mon kyc et validé comment faire?

Casino Name
Zeppelin.online
IMG_0044
Anja
Anja
Complaints Moderator
Reply to  Mezerais
5 days ago

Hi Mezerais,

Thank you for reaching out to us and sharing your experience.

It is possible that, around the time your account was verified, the casino linked your account to another one and applied its Terms and Conditions regarding multiple accounts.

Please note that this brand is not listed on our site, so we do not have direct contact with them. However, we will try to contact the casino and see if they are willing to look into your case.

Could you please send us your casino username so we can try to assist you further?

Mezerais
Mezerais
Reply to  Anja
5 days ago

Hi Anja,

Thank you for your reply and for taking the time to look into my case.

My casino username is [email redacted]

I appreciate your help in contacting the casino and asking them to review my case. My account was verified, but my withdrawal of €1,900 was refused on the grounds of an alleged duplicate account. I would be grateful if the casino could provide evidence of this allegation and reconsider its decision.

Thank you again for your assistance. I look forward to hearing from you.

Best regards,
Mezerais

MARISOL ABIGAIL
MARISOL ABIGAIL
19 days ago

No me dieron mi dinero y me robaron

Casino Name
AKPG 789
1000141134
Anja
Anja
Complaints Moderator
Reply to  MARISOL ABIGAIL
5 days ago

Hello MARISOL ABIGAIL,

Thank you for contacting us and sharing your experience.
Unfortunately, we do not handle claims related to casinos that operate through apps, as we have no direct contact with these providers or their representatives. Our claims service focuses exclusively on online casinos, so we are unfortunately unable to investigate your case or provide further assistance.

We have also been unable to properly verify this platform. The games are hosted on an unknown server, the license is not visible, and there are no Terms and Conditions available. We have been unable to identify the company responsible for the platform and no longer have access to its website. The absence of Terms and Conditions is particularly unusual and raises serious concerns about the platform’s transparency.
The only way to contact them is through live chat, but unfortunately, we haven’t been able to get a response.

As a recommendation, we suggest you check out the casinos section of our website, where we list legitimate and verified casinos that have been evaluated by our team. This can help you choose more transparent and reliable platforms.
We regret that we cannot be of more help to you on this occasion.
Thank you for your understanding.

Gabriel Galarneau
Gabriel Galarneau
20 days ago

Salut , j’ai gagné 101953.44$ sûre Casinelle.com et le casino refuse de me payer il me demande de déposer des fonds de 100$ en crypto moment à plusieur reprises et je n’est toujours pas reçus mes fonds..

Casino Name
https://casinelle.com/games/originals/mines
Anja
Anja
Complaints Moderator
Reply to  Gabriel Galarneau
5 days ago

Hello Gabriel Galarneau,

Thank you for reaching out to us.

We have investigated this casino and, based on our findings, we believe Casinelle Casino is unsafe and should be avoided.

Our investigation revealed that casinelle.com operates without a valid gambling license and falsely claims to hold a Curaçao Gaming Authority license under OGL/2024/836/0401. Casinelle Casino is not listed as being operated under Better World N.V.’s Curaçao gaming license or any verifiable gambling license. There is no official regulatory documentation linking it to Better World N.V., and independent checks show it operates without disclosed licensing. 

We also confirmed that the casino uses fake or unauthorized versions of games from the following providers:

Aristocrat, CQ9 Gaming, iSoftBet, NetGame, Skywind, KA Gaming, Amusnet (EGT), CT Interactive, Gamomat, Wazdan, Greentube, NetEnt, Pragmatic Play, Playtech.

Based on these findings, we strongly advise you not to make any deposits on this website, as depositing funds carries a high financial risk.

We will keep our investigation publicly available to help warn other players about this casino.

Anika
Anika
22 days ago

Hallo ich habe FieryPlay 1000€ gewonnen. Casino verweigert jedoch Auszahlung und hat auch mein Spielerkonto gesperrt, weil ich angeblich über ein fremdkonto eingezahlt habe. Was aber nicht stimmt. Auf meiner Nickel Kreditkarte steht nur eine Nutzer id und nicht mein Name. Fieryplay möchte nun Kontoauszüge wo die Kreditkartennummer, Gültigkeitsdauer und mein Name stehen. Sowas stellt meine Bank jedoch nicht aus. Auf den Kontoauszügen steht nur die iban da die Kreditkarte auch direkt mit dem konto verbunden ist. Sprich, kein geld auf konto also Zahlung mit Kreditkarte auch nicht möglich. Bank hat mir eine Bestätigung ausgestellt dass die Kreditkarte zu meinem konto gehört aber das reicht denen nicht. Ich kann dich aber nichts dafür wenn es solche Kreditkarten Kontoauszüge bei meiner Bank nicht gibt.

Casino Name
FieryPlay
Anja
Anja
Complaints Moderator
Reply to  Anika
5 days ago

Hi Anika,

Thank you for reaching out to us and sharing your experience.

Could you please send us the casino’s latest response explaining why they rejected the bank confirmation and whether they offered any alternative way to verify that the card belongs to you?

Also, please send us your casino username so we can forward it to the casino rep for review.

Jesus
Jesus
23 days ago

Me pidió depositarle para retirar! Y lamentablemente lo hice

Casino Name
Akpg789
Anja
Anja
Complaints Moderator
Reply to  Jesus
14 days ago

Hello Jesus,

Thank you for contacting us and sharing your experience.
Unfortunately, we do not handle claims related to casinos that operate through apps, as we have no direct contact with these providers or their representatives. Our claims service focuses exclusively on online casinos, so we are unfortunately unable to investigate your case or provide further assistance.

We have also been unable to properly verify this platform. The games are hosted on an unknown server, the license is not visible, and there are no Terms and Conditions available. We have been unable to identify the company responsible for the platform and no longer have access to its website. The absence of Terms and Conditions is particularly unusual and raises serious concerns about the platform’s transparency.
The only way to contact them is through live chat, but unfortunately, we haven’t been able to get a response.

As a recommendation, we suggest you check out the casinos section of our website, where we list legitimate and verified casinos that have been evaluated by our team. This can help you choose more transparent and reliable platforms.
We regret that we cannot be of more help to you on this occasion.
Thank you for your understanding.