Online Casino Complaints

Here is a list of online casino complaints from our users. If you have had a bad experience with an online casino, follow our guidelines below to submit a complaint

Casino Date UserComplaint

CristalPoker Casino19th Oct, 2025

GugechuEs un timo

RoboCat Casino1st Oct, 2025

Ángel AndreuYo se ve que no he tenido suerte y va a jugar y miro el correo electrónico y me envían un bonus de 10 tiradas saco 1084.50 euros llamo atención al cliente para cobrar y empiezan a pedirme cómo se llama la máquina cuando he recibido ese dinero cuando a cuánto he apostado etcétera etcétera etcétera. El caso que después de 4 horas hablando en el chat me dicen que no me preocuparan que me enviaré un correo electrónico todavía no estoy esperando y cansada de mandar capturas de la pantalla de la máqui...

RoboCat Casino23rd Sep, 2025

Chichi1915Hello, my complaint is for Robocat Casino and their negligence in failing to apply self exclusion to my account. I am a problem gambler and requested self exclusion on August 27, 2025. Since then I have sent another 8 emails requesting self exclusion and expressing how I do not want to access my account ever again. I have deposited and lost $5095 since August 27 and want the funds returned. Robocat email me on Sept 23 saying they will close my account but this is not good enough. I want my depos...

RoboCat Casino23rd Sep, 2025

SALVATOREDOPO 3 GIORNI IL PRELIEVO RISULTA ANCORA IN VERIFICA. COSI TI PASSA LA VOGLIA DI GIOCARE CON QUESTO CASINO'.

RoboCat Casino9th Sep, 2025

TrevorI have had issues withdrawing funds from this site. The first withdrawal was supposed to be 72 hours, it ended up being a week and a half. The second attempt is still ongoing, attempted to withdraw about 3 and a halfweeks ago, no explanation, kicked out of the chat numerous times. I would not recommend unless you want to throw away your money.

Frumzi Casino24th Jul, 2025

FlorianHallo Im Februar hatte ich bei Frumzi eine Sportwette abgegeben welche falsch ausgewertet wurde Ich kontaktierte den Live-Chat, meinen Accountmanager und nutze auch das Beschwerdeverfahren laut deren Homepage. Können Sie mich unterstützen?

Drake Casino19th Jun, 2025

Armando MendozaI won $890 on Drake casino and then they email me saying that I can't withdraw anymore. So now my account balance is zero and I have no pending withdrawals

Joe Fortune14th Jun, 2025

NicolaJoe fortune is a SCAM who just disable your account and claim fraud when you get winnings. My account was unlawfully disabled with no proof/evidence provided to their claims under 6.2 Fraudulent activity.

RoboCat Casino20th May, 2025

RaulEsta pagina es una estafa!!!!no engañéis a la gente!!!!yo ya lo he sufrido

Frumzi Casino25th Apr, 2025

VareenaThese games are RIGGED, can never win anything

1XBET24th Apr, 2025

SamlI made a deposit using BTC and it's still not in my account. It's been several weeks. Customer support aren't helpful at all. Definitely a scam site

Fair Go Casino22nd Apr, 2025

MistnralClosed my account! after giving documentation and id and jumping through hoops, they wouldn't let me cash out. And now they have just shut down my account

1XBET18th Apr, 2025

MasonTried to withdraw funds but nothing was credited to my actual account! It even says my withdrawal was successful but I don't see any transaction in my bank account at all. Customer support does not seem to want to help

Alf Casino17th Apr, 2025

TummBeen trying to get paid out for months now and they keep cancelling my withdrawal requests

Joe Fortune3rd Jan, 2025

PaulHi Joe's fortune is the biggest rip off I signed up 3 mths ago and not one off the games pays out at all. Joe is the only one getting a fortune. Diffently do not play any Of his plinko games they are all rigged so U loose. He doesn't pay out the sign up bonus and when U say something to the staff about it they blow U off. It's a massive scam don't go near it.

Casinos With Official Representation

The following casinos have designated representatives who work with us to address player issues posted on this site.

Guidelines for Submitting a Complaint

Use our complaint submission service to report issues such as delayed payments, unfair practices, bonus problems, or account disputes.

Once submitted, your dispute will notify the online casino rep immediately and we will mediate the process for a fair resolution.

Our goal is to help you get a fair outcome while encouraging better practices and transparency with casinos.

To ensure a smooth process, please take these steps before submitting a complaint.

Reach out to the casino’s support team to try and resolve the issue.
Double-check that you didn’t violate any of the casino’s terms and conditions.
If you have done the above and not come to a fair resolution, continue with posting your circumstances in the form below
Be sure to include your casino username, it will help speed up the process for everyone.

How Much Does This Service Cost?

It’s completely free. As experts in the industry, we understand that it can be frustrating at times to resolve issues, let alone get in contact with online casinos. So we created this free service in hopes to remove doubt, improve transparency and help bridge the gap between players and operators.

Note: We can’t guarantee a favourable outcome but we’ll do our best to mediate the situation and get a fair result.

22 Comments

Newest

Oldest Most Voted

Inline Feedbacks

View all comments

Melodie

1 day ago

Plainte via casino 777 ceux ci mon voler mon payout mensuelles et le hebdomadaires j’ai les preuves de n’avoir rien reçu sois disant il ont envoyer plus haut j’y crois pas je veux récupérer tout mon argent qu’il essayent de dire que jai converti 9.209 pièces ce qui fais 92€ et la rien ca sais envoler rien dans l historique kedal

Gugechu

16 days ago

Gugechu ID10460319

Anastasia

Complaints Moderator

Reply to Gugechu

14 days ago

Hola Gugechu,

Gracias por proporcionarnos los detalles de tu caso. Ya hemos contactado al representante del casino CristalPoker y les hemos solicitado una aclaración sobre lo ocurrido.

Te informaremos en cuanto recibamos una respuesta.

Gugechu

16 days ago

hola el dia 18/10/2025 ytras varios depositos y jugando muy a menudo en cristalpoker casino solicite un bono por deposito el cual recomberti en dinero real despues de esto gane 7700 eur habiendo retirdo 2000 eur hasta hay todo correcto. el dia siguiente me quitan los retiros y el saldo de mi cuenta dejandome 50 eur . Esto lo pondre en manos de mi abogado

Gug

Last edited 16 days ago by Gugechu

CristalPoker Casino Support

Casino Rep

Reply to Gugechu

14 days ago

Deart user,

On 17.10.2025 you have claimed and received a 10€ CashBack Reward Bonus.
As by the bonus terms and conditions, the maximum amount you can withdrawal is 50€, and you was informed about this by email and by our Live Support Team.

“Dear user,

We would like to inform you that as per the point 10.1.3 a) from our Bonus Terms and Conditions your last withdrawal request will be canceled:

10.1.3 a)Bonuses that are received with a no-deposit requirement (cashback, cash reward, money reward or any other form of received bonus or cashback) have a maximum withdrawal limit of 50 EUR, or equivalent in other currency, and are wager FREE. Maximum withdrawal limit applies when winnings were generated with the help of no deposit bonus or when winnings from no deposit bonus are part of players real balance. Any balance above maximum withdrawal amount is forfeited manually once player reach maximum withdrawal amount or when player requests withdrawal.

As you received 10€ Cash Reward Bonus, the maximum amount you can withdraw is: 50€. And the remaining balance is forfeited manually as per our Bonus Terms and Conditions.

We understand that this can be frustrating, but we must strictly comply with our Terms and Conditions.

Thank you for your collaboration.

Best Regards,
CristalPoker Finance Team”

Also, you know very well that our CashBack bonuses are Wager FREE, but have a maximum withdrawal limit of 50€ (or x5 when the cashback bonus is more than 50€), because is not the first time when you receive our CashBack bonuses and face the same situation.

Having in mind the above, your complaint is totally unjustified.

devaux

18 days ago

compte betify compte fermer pour dependance hors aucune demande de ma part n’a ete faite ? j’ai 800 euros sur le compte

Anastasia

Reply to devaux

17 days ago

Bonjour devaux,

Afin que nous puissions examiner votre situation et contacter Betify pour obtenir des éclaircissements, pourriez-vous nous fournir votre nom d’utilisateur/identifiant de joueur sur le casino ?

Une fois ces informations reçues, nous pourrons transmettre votre réclamation au représentant du casino et vous tenir informé dès que nous aurons un retour.

Merci d’avance pour votre réponse.

Aztecagold

1 month ago

Hice depósito jugué y gane cierta cantidad quise retirar y no se podía que según esto tenía que depositar para poder subir de nivel y después qñde que no pude retirar quise jugar y también no se podía que el juego estaba restringido me contactara con el soporte en línea. Me contacte con el soporte y me vuelve a decir lo mismo que tengo k depositar para juagar y retirar. Deposite y nada ni retirar ni jugar se puede

Anastasia

Complaints Moderator

Reply to Aztecagold

1 month ago

Hola Betzy Valeria,

Gracias por compartir tu experiencia con nosotros. Entendemos lo frustrante que puede ser esta situación.

¿Podrías por favor indicarnos tu nombre de usuario o ID de jugador en la plataforma AztecaGold? Esta información es necesaria para que podamos ponernos en contacto con el representante del casino en relación con su caso.

Quedamos atentos a tu respuesta.

Betzy Valeria Morquecho lopez

1 month ago

Anastasia

Reply to Betzy Valeria Morquecho lopez

17 days ago

Estimada Betzy Valeria Morquecho López:

Gracias por compartir esta información y le rogamos que acepte nuestras disculpas por la tardanza en responder.

Lamentamos mucho su problema con AztecaGold. Para que podamos ponernos en contacto con el representante del casino y hacer un seguimiento de su caso, ¿podría facilitarnos su nombre de usuario/ID de jugador del casino?

Gracias por su paciencia.

Саида

1 month ago

Мой ид 70016572

Anastasia

Complaints Moderator

Reply to Саида

1 month ago

Уважаемая Саида,

Спасибо, что сообщили об этой проблеме и указали свой ID. Мы приносим извинения за долгий ответ и хотим уточнить, актуальна ли еще проблема с выводом? В случае положительного ответа, мы обязательно свяжемся с представителями Volta, чтобы уточнить по поводу этой проблемы.

Спасибо.

Саида

1 month ago

Сделала вывод средств с казино Volta прошло 24 часа вывод досихпор не поступил

Дария

1 month ago

Фрага казино твари не хотят сливать выигрыш на карту. Просят все документы да ещё выписку по карте за месяц. Вообще оболдели

Anastasia

Reply to Дария

1 month ago

Уважаемая Дарья,

Благодарим за то, что поделились своим опытом. Чтобы мы могли передать вашу жалобу представителям Fraga Casino, пожалуйста, уточните ваш ID в казино, дату запроса на вывод средств, а также какие именно документы у вас запросили. После получения этой информации мы с радостью свяжемся с представителями казино, чтобы спросить о вашем случае.

Заранее спасибо!

SEB Lou

2 months ago

Bonjour j’étais fidèle à un casino jusqu’à aujourd’hui où ils ont décidé de fermer mon compte car j’étais en attente d’une solution de remboursement de plusieurs défaillances de leur jeux depuis février, et aujourd’hui ils ont décidé en 3 jours de ne pas me rembourser 4000e et de m’offrir 100e en cadeau de remerciement !!! Depuis des mois je leur demande de réparer le jeu ils ne l’ont pas fait car ce même jeu sur un autre casino paye immédiatement alors que chez eux les gains sont gardés !!! Je gagne toujours des majors minors et ne se créditent jamais immédiatement chez Casino Intense , et voilà au bout de 5 ans je me fais fermer le compte par un manager qui se prend pour un responsable et se permet de me narguer sur le tchat !!! Svp je souhaiterais dénoncer ce casino de voleur et de jeux truqués !!! Afin qu’ils me rendent mes gains !!!

Anastasia

Complaints Moderator

Reply to SEB Lou

2 months ago

Cher joueur,

Nous vous remercions de nous avoir fait part de votre expérience. Pourriez-vous nous envoyer le nom du jeu et votre nom d’utilisateur/identifiant de joueur du casino, afin que nous puissions essayer de contacter le représentant du casino et nous renseigner sur votre cas ?

Merci beaucoup pour votre aide.

Austin Anderson

5 months ago

Modo.us has on two occasions denied both myself and my girlfriend our due winnings; siting invalid ID documents. I’ve contacted T HR em several times via my alternate email ([email protected])

Anastasia

Complaints Moderator

Reply to Austin Anderson

5 months ago

Dear Austin,

Could you kindly send us your casino username/player id so we can reach out to the casino representative and inquire about your case?

Thanks!

Austin Anderson

Reply to Austin Anderson

4 months ago

Hey anastasia;
If you’d like to try a different approach to getting together and talking I’m on telegram @+18167783088 .
I got basically robbed by another casino…called wildrolls.. the details in this scam are truly diabolical!!

if you’d like to discuss this and I know I would; maybe we can figure out some ways to help others who keep acting like fools and gettin robbed by slickers

Anastasia

Complaints Moderator

Reply to Austin Anderson

4 months ago

Dear Austin,

We’re sorry to hear about your experience.

We’ve reached out to Wildrolls for a response on your behalf. Unfortunately, as they are not officially affiliated with us, this is the extent of what we can do at this time.

We appreciate your understanding.