Jamais reçu mes retraits
Online Casino Complaints
Here is a list of online casino complaints from our users. If you have had a bad experience with an online casino, follow our guidelines below to submit a complaint.
Guidelines for Submitting a Complaint
Use our complaint submission service to report issues such as delayed payments, unfair practices, bonus problems, or account disputes.
Once submitted, your dispute will notify the online casino rep immediately and we will mediate the process for a fair resolution.
Our goal is to help you get a fair outcome while encouraging better practices and transparency with casinos.
To ensure a smooth process, please take these steps before submitting a complaint.
- Reach out to the casino’s support team to try and resolve the issue.
- Double-check that you didn’t violate any of the casino’s terms and conditions.
- If you have done the above and not come to a fair resolution, continue with posting your circumstances in the form below
- Be sure to include your casino username, it will help speed up the process for everyone.
Ready to submit? Post your circumstances in the form below and we will mediate the process for a fair resolution.
Submit a complaintComplaint record
Je n ai toujours pas reçu mon retrait
Very upset with yous
ive been. waiting for my withdrawal since August 18 and now September 11 still don't have the money.
Bonjour J'ai gagné au casino en ligne machine à sous Grand Mondial 800$ Et Zodiac casino 400$ Sa fait presque 1mois1/2 que j'attends le transfert de mon argent pour le déposé dans mon compte chèque Banque CIBC Dépôt automatique virement interac est activé ses confirmé par la banque [email protected] Pouvez-vous déposé mon argents j'ai urgent besoin de cet argents
Bonjour Je souhaiterais savoir si vous gérer se cite? Afin de m'aider à gérer le problème ci-joint. Ce n'est pas la 1ère fois que j'ai des désagrément avec. Ou cela reste sans réponse. Vous trouverez ci-joint l'un des détails Date: jeu. 2 juil. 2026, bonjours j'attend toujours mes gains du tournois que logiquement on reçoit mails dimanche soir. après réponse retard max 72H. et réponse hier avant minuit. et toujour rien la mise a jours réalisation et je demande une compensati…
The withdrawal is taking so long. Almost 1 week before you can withdraw.
Beaucoup de retard dans les demande de bonus , les bonus promesse sur le tchat hors on a finalement pas de bonus c complètement incompréhensible , incitation à deposer
Dal 21/05/2026 aspettando il prelievo nella chat solite risposte ma della vincita nessuna traccia
IL MIO ACCOUNT DOVEVA ESSERE ASSOLUTAMENTE CHIUSO DA TEMPO, ADESSO LA CHAT NON VA PIU' VOGLIO PARLARE CON UN MANAGER IMMEDIATAMENTE. le persone si suicidano per questi vostri gravi reati. CRIMINALI
Non effettuano prelievi sto aspettando da una settimana i miei soldi e niente, dicono sempre che il prelievo è in coda invece non è vero m. Sono dei ladri
Prelievo richiesto il 25/05...ad oggi dopo 3 gg nulla....sono Vip
I can see you received an email about it, Harout. During bonus wagering, a maximum bet limit of $10 applies unless otherwise stated. Placing bets exceeding $10 while completing wagering requirements will result in forfeiture of all bonus winnings. Wagers were made 22 times when playing the game "Oz Golden Trail" with an average bet of $ 12.50 during the bonus playthrough. As the max bet rule has been broken your winnings and your bonus were voided. You have been lucky_once, 1 am sure you will …
Chiedo cortesemente aiuto perché sono passati 10 GG è ancora aspetto accredito di un prelievo di euro 400. Id giocatore 121528545 Casino FRUMZI
Don't play on Alfcasino because they don't pay out properly. It takes 11-12 days for them to transfer you, and even then, only a fraction of your winnings. Can anyone help me find out where to report them?
J’aimerais beaucoup avoir de l’aide
Salut j’ai un gros problème je n’e ses pas ou demander de l’aide .jai activer un bonus sur spin City setais un bonus de 15 tour j’ai remplis les condition de mise et gagner 1467 $ apres les condition remplie il mon laisser que 75 $ mais il n’avais pas mention de maximum cash out pour se bonus j’ai toute les preuve photo de cela . Mais se n’est pas tou apres avoir reçu mon 75 $ je me suis informer au centre d’aide à savoir si il falait que je retire le 75 s$ ou je pouvais continuer à jouer pour a…
I Have major problem with withdrawing the funds from the Casino.. I've deposited around 1k euro, played lost.. then I won and that's when the horror begins. I have 2 pending withdraw requests 500 euros each since that is the maximum they allow you per day as a new player. 4 days have passed, all I get is sorry for the delay rest assured that your funds are safe... Please help me out with this if you can!!!
J’ai demandé un retrait après avoir rempli toutes les conditions du bonus, mais le paiement est resté longtemps en traitement. Le support client ne donnait pas de réponses claires et n’a pas pu résoudre le problème. Après avoir soumis la plainte via ce formulaire, les représentants du site ont contacté le casino. Mon compte a été vérifié à nouveau et le retrait a été approuvé. L’argent a été crédité avec succès, et le problème a été résolu.
Ich habe noch 1500 € auf meinem Spielerkonto und sie zahlen nichts aus. Habe am 05.01.2026 eine Auszahlung von 500€ beantragt, bis heute ist nichts angekommen. Die Betreiberfirma (Stellar LTD. ) hat keine Homepage, die wissen warum. Der Lizenzgeber antwortet auch nicht. Sollten sie, was ich nicht mehr glaube, doch noch bezahlen, werde ich die bewertung ändern. Besser Finger weg
Jeu truqué et retour au joueur ridicule ...éviter
Once again, the biggest scam site around. I thought since the last time it took 6 weeks in order for the withdrawals to hit my bank account after a third party assisted me that they would be better but I was wrong. This is the biggest scam site around with all the same excuses. Don't waste your time or money.
Es un timo
Yo se ve que no he tenido suerte y va a jugar y miro el correo electrónico y me envían un bonus de 10 tiradas saco 1084.50 euros llamo atención al cliente para cobrar y empiezan a pedirme cómo se llama la máquina cuando he recibido ese dinero cuando a cuánto he apostado etcétera etcétera etcétera. El caso que después de 4 horas hablando en el chat me dicen que no me preocuparan que me enviaré un correo electrónico todavía no estoy esperando y cansada de mandar capturas de la pantalla de la máqui…
Hello, my complaint is for Robocat Casino and their negligence in failing to apply self exclusion to my account. I am a problem gambler and requested self exclusion on August 27, 2025. Since then I have sent another 8 emails requesting self exclusion and expressing how I do not want to access my account ever again. I have deposited and lost $5095 since August 27 and want the funds returned. Robocat email me on Sept 23 saying they will close my account but this is not good enough. I want my depos…
DOPO 3 GIORNI IL PRELIEVO RISULTA ANCORA IN VERIFICA. COSI TI PASSA LA VOGLIA DI GIOCARE CON QUESTO CASINO'.
I have had issues withdrawing funds from this site. The first withdrawal was supposed to be 72 hours, it ended up being a week and a half. The second attempt is still ongoing, attempted to withdraw about 3 and a halfweeks ago, no explanation, kicked out of the chat numerous times. I would not recommend unless you want to throw away your money.
Hallo Im Februar hatte ich bei Frumzi eine Sportwette abgegeben welche falsch ausgewertet wurde Ich kontaktierte den Live-Chat, meinen Accountmanager und nutze auch das Beschwerdeverfahren laut deren Homepage. Können Sie mich unterstützen?
I won $890 on Drake casino and then they email me saying that I can't withdraw anymore. So now my account balance is zero and I have no pending withdrawals
Joe fortune is a SCAM who just disable your account and claim fraud when you get winnings. My account was unlawfully disabled with no proof/evidence provided to their claims under 6.2 Fraudulent activity.
Esta pagina es una estafa!!!!no engañéis a la gente!!!!yo ya lo he sufrido
These games are RIGGED, can never win anything
I made a deposit using BTC and it's still not in my account. It's been several weeks. Customer support aren't helpful at all. Definitely a scam site
Closed my account! after giving documentation and id and jumping through hoops, they wouldn't let me cash out. And now they have just shut down my account
Tried to withdraw funds but nothing was credited to my actual account! It even says my withdrawal was successful but I don't see any transaction in my bank account at all. Customer support does not seem to want to help
Been trying to get paid out for months now and they keep cancelling my withdrawal requests
Hi Joe's fortune is the biggest rip off I signed up 3 mths ago and not one off the games pays out at all. Joe is the only one getting a fortune. Diffently do not play any Of his plinko games they are all rigged so U loose. He doesn't pay out the sign up bonus and when U say something to the staff about it they blow U off. It's a massive scam don't go near it.
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Casinos with official representation
The following casinos have designated representatives who work with us to address player issues posted on this site.
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Submit a complaint
Post your circumstances in the form below. Your dispute will notify the online casino rep immediately and we will mediate the process for a fair resolution.
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Hello,
I am requesting assistance with an unresolved dispute involving Gamba.com.
Username: bullavaro
Disputed amount: approximately USD 3,401
Gamba blocked my withdrawals and later accused me of “multi account sports abuse”, claiming that I was part of a “syndicate” and linked to more than 5 accounts allegedly owned by me.
I dispute these allegations. I have only one Gamba account.
I repeatedly requested the factual basis for the alleged account links and the contractual basis for confiscating my full balance. No specific evidence was provided.
My account previously displayed approximately USD 3,401. Withdrawals remained blocked and the displayed balance was later reduced to approximately USD 0.97 without any withdrawal or transfer authorized by me.
More than 30 days have passed since my formal written complaint to Gamba without a substantive final resolution.
I have the complete Live Support transcript, screenshots of the previous and current balances, the denied withdrawal, deposit history and betting history.
I am asking BlackjackInfo to review the dispute and, if possible, contact Gamba regarding the confiscated balance.
My requested resolution is the restoration and release of my full disputed balance of approximately USD 3,401.
Bonjour, je me suis inscrit sur beastcasino.net avec un soit disant bonus , j’ai gagné j’ai une somme à retrait et la il me refuse le retrait en prétextant qu’il faut que je soit plus haut dans le VIP , mais l’xp de mon compte ne monte plus vu que je ne dépose pas, il m’incite à dépot pour débloquer de l’xp supplémentaire…
hey i was ripped off on my 10$ bet after i put 780 on too go go gold casino app i hit a jackpot on clover jackpot within the app and the rules was if you land on 5 or more rapid cash i ended up getting 9 rapid cash across the screen it went off and said i wont 10000 as the winning match cause it was 10 x 1000 for 9 rapid cash i have messaged the casino app threw support three different emails twitter and facebook i have yet too get a response besides from the support which was ai and did not do any justice at all this was done on oct 24 at 2:30 am i will add photos of some evidence but i do not have a screen shot of the winnings i will always add the convo with support and add the emails i sent too them thank you and hope you guys can help this out as idk what you guys do i just found you three google looking for help too get this solved
Pide un depositl
здраствуйте я зарегестрировался в казино Your Loot сделал депозит и выиграл посли я поставил на вывод средства мне написали необходима проити верефикацию я отправил все документы которые они просили но верефикацию вы не прошли написали мне выигреш останица у нас выводите только свой депозит
No me kieren abonar el premio hace 24 hs. Espero
Poraz kolejny moja wypłata w Gransino została anulowana bez podania przyczyny nie odpowiadają na email
Son un robo
Hi Elizabeth Hernández,
Thank you for contacting us and sharing your experience.
Unfortunately, we do not handle claims related to casinos that operate through apps, as we have no direct contact with these providers or their representatives. Our claims service focuses exclusively on online casinos, so we are unfortunately unable to investigate your case or provide further assistance.
We have also been unable to properly verify this platform. The games are hosted on an unknown server, the license is not visible, and there are no Terms and Conditions available. We have been unable to identify the company responsible for the platform and no longer have access to its website. The absence of Terms and Conditions is particularly unusual and raises serious concerns about the platform’s transparency.
The only way to contact them is through live chat, but unfortunately, we haven’t been able to get a response.
As a recommendation, we suggest you check out the casinos section of our website, where we list legitimate and verified casinos that have been evaluated by our team. This can help you choose more transparent and reliable platforms.
We regret that we cannot be of more help to you on this occasion.
Thank you for your understanding.
The verification process won’t even process you. They make you make a purchased before you can even get to the identification processs.
El casino de morospin no paga tiras a cobrar tus ingresos i te bloquean la cuenta cuidado con ellos no les depositen dinero
Oui
Hi Mary,
Thank you for reaching out to us.
Could you please provide us with more details about the issue you are experiencing so we can assist you further?
Thank you.
Demande de remboursement des pertes
Hi Perrin,
Thank you for reaching out to us.
Could you please provide us with more details about the issue you are experiencing so we can assist you further?
Thank you.
Le 1er juillet dernier j’ai joué au casino en ligne CASH LOUNGE et j’ai gagné un montant de $322.05 et ILS NE PAYENT TOUJOURS PAS MES GAINS ET ILS M’ONT MÊME RESTREINT L’ACCÈS AU SITE, CASH LOUNGE is owned and operated by BUSCARAR SRL situé au Costa Rica et enregistré sous le numéro [phone redacted]
CASH LOUNGE est une propriété et est opéré par BUSCARAR SRL une compagnie incorporatée et située au COSTA RICA avec numéro d’enregistrement [phone redacted]
PRENEZ GARDE
Le 1er juillet dernier j’ai fait un dépot de $50 avec ma carte de crédit VISA pour jouer au casino en ligne CASH LOUNGE, le dépôt a été envoyé à GOLDEN ERA FINDS à Doncaster UK
quelque instant plus tard j’ai fait un autre dépôt de $50 toujours avec ma carte de crédit VISA et ce dépôt a été envoyé à WGECOMMERCE à Tallinn en ESTONIE, j’ai alors joué avec un dépôt de $100 à CASH LOUNGE .
J’ai gagné un montant de $322.05 et j’ai tenté de collecter mes gains.
MAIS J’AI ÉTÉ IMPLIQUÉ dans des conversations avec [email redacted] ET [email redacted] qui m’obligeait à mettre à leur disposition le Nom de ma banque, le numéro de transit et LE NUMÉRO DE MON COMPTE BANCAIRE!!
JE DOUTE CE SITE DE CASINO EN LIGNE
CASH LOUNGE est la propriété et opèré par BUSCARAR SRL une compagnie incorporatée et existante sous les lois de COSTA RICA avec le numéro de régistre [phone redacted]
Hi Richard Maurice Thibault,
Please note that you have already submitted a complaint regarding your issue, and we request more information so we can assist you further.
Please see our response HERE.
Bonjour, je cherche à faire une réclamation à zeppelin.online je jouer dessus depuis 3-4 mois j’ai déposer 400-500€ en tout , j’ai déjà effectuer des retrait de 80-100€ et la j’ai gagner 1900€ j’ai demander le retrait mais on me dit non car je possède plusieurs compte alors que on m’a valider un retrait 2 jours avant et mon kyc et validé comment faire?
Hi Mezerais,
Thank you for reaching out to us and sharing your experience.
It is possible that, around the time your account was verified, the casino linked your account to another one and applied its Terms and Conditions regarding multiple accounts.
Please note that this brand is not listed on our site, so we do not have direct contact with them. However, we will try to contact the casino and see if they are willing to look into your case.
Could you please send us your casino username so we can try to assist you further?
Hi Anja,
Thank you for your reply and for taking the time to look into my case.
My casino username is [email redacted]
I appreciate your help in contacting the casino and asking them to review my case. My account was verified, but my withdrawal of €1,900 was refused on the grounds of an alleged duplicate account. I would be grateful if the casino could provide evidence of this allegation and reconsider its decision.
Thank you again for your assistance. I look forward to hearing from you.
Best regards,
Mezerais
No me dieron mi dinero y me robaron
Hello MARISOL ABIGAIL,
Thank you for contacting us and sharing your experience.
Unfortunately, we do not handle claims related to casinos that operate through apps, as we have no direct contact with these providers or their representatives. Our claims service focuses exclusively on online casinos, so we are unfortunately unable to investigate your case or provide further assistance.
We have also been unable to properly verify this platform. The games are hosted on an unknown server, the license is not visible, and there are no Terms and Conditions available. We have been unable to identify the company responsible for the platform and no longer have access to its website. The absence of Terms and Conditions is particularly unusual and raises serious concerns about the platform’s transparency.
The only way to contact them is through live chat, but unfortunately, we haven’t been able to get a response.
As a recommendation, we suggest you check out the casinos section of our website, where we list legitimate and verified casinos that have been evaluated by our team. This can help you choose more transparent and reliable platforms.
We regret that we cannot be of more help to you on this occasion.
Thank you for your understanding.
Salut , j’ai gagné 101953.44$ sûre Casinelle.com et le casino refuse de me payer il me demande de déposer des fonds de 100$ en crypto moment à plusieur reprises et je n’est toujours pas reçus mes fonds..
Hello Gabriel Galarneau,
Thank you for reaching out to us.
We have investigated this casino and, based on our findings, we believe Casinelle Casino is unsafe and should be avoided.
Our investigation revealed that casinelle.com operates without a valid gambling license and falsely claims to hold a Curaçao Gaming Authority license under OGL/2024/836/0401. Casinelle Casino is not listed as being operated under Better World N.V.’s Curaçao gaming license or any verifiable gambling license. There is no official regulatory documentation linking it to Better World N.V., and independent checks show it operates without disclosed licensing.
We also confirmed that the casino uses fake or unauthorized versions of games from the following providers:
Aristocrat, CQ9 Gaming, iSoftBet, NetGame, Skywind, KA Gaming, Amusnet (EGT), CT Interactive, Gamomat, Wazdan, Greentube, NetEnt, Pragmatic Play, Playtech.
Based on these findings, we strongly advise you not to make any deposits on this website, as depositing funds carries a high financial risk.
We will keep our investigation publicly available to help warn other players about this casino.
Hallo ich habe FieryPlay 1000€ gewonnen. Casino verweigert jedoch Auszahlung und hat auch mein Spielerkonto gesperrt, weil ich angeblich über ein fremdkonto eingezahlt habe. Was aber nicht stimmt. Auf meiner Nickel Kreditkarte steht nur eine Nutzer id und nicht mein Name. Fieryplay möchte nun Kontoauszüge wo die Kreditkartennummer, Gültigkeitsdauer und mein Name stehen. Sowas stellt meine Bank jedoch nicht aus. Auf den Kontoauszügen steht nur die iban da die Kreditkarte auch direkt mit dem konto verbunden ist. Sprich, kein geld auf konto also Zahlung mit Kreditkarte auch nicht möglich. Bank hat mir eine Bestätigung ausgestellt dass die Kreditkarte zu meinem konto gehört aber das reicht denen nicht. Ich kann dich aber nichts dafür wenn es solche Kreditkarten Kontoauszüge bei meiner Bank nicht gibt.
Hi Anika,
Thank you for reaching out to us and sharing your experience.
Could you please send us the casino’s latest response explaining why they rejected the bank confirmation and whether they offered any alternative way to verify that the card belongs to you?
Also, please send us your casino username so we can forward it to the casino rep for review.
Me pidió depositarle para retirar! Y lamentablemente lo hice
Hello Jesus,
Thank you for contacting us and sharing your experience.
Unfortunately, we do not handle claims related to casinos that operate through apps, as we have no direct contact with these providers or their representatives. Our claims service focuses exclusively on online casinos, so we are unfortunately unable to investigate your case or provide further assistance.
We have also been unable to properly verify this platform. The games are hosted on an unknown server, the license is not visible, and there are no Terms and Conditions available. We have been unable to identify the company responsible for the platform and no longer have access to its website. The absence of Terms and Conditions is particularly unusual and raises serious concerns about the platform’s transparency.
The only way to contact them is through live chat, but unfortunately, we haven’t been able to get a response.
As a recommendation, we suggest you check out the casinos section of our website, where we list legitimate and verified casinos that have been evaluated by our team. This can help you choose more transparent and reliable platforms.
We regret that we cannot be of more help to you on this occasion.
Thank you for your understanding.