Online Casino Complaints

Here is a list of online casino complaints from our users. If you have had a bad experience with an online casino, follow our guidelines below to submit a complaint

Casino Date UserComplaint
Frumzi Casino2nd Jul, 2026User AvatarAdelaideBonjour Je souhaiterais savoir si vous gérer se cite? Afin de m'aider à gérer le problème ci-joint. Ce n'est pas la 1ère fois que j'ai des désagrément avec. Ou cela reste sans réponse. Vous trouverez ci-joint l'un des détails Date: jeu. 2 juil. 2026, bonjours j'attend toujours mes gains du tournois que logiquement on reçoit mails dimanche soir. après réponse retard max 72H. et réponse hier avant minuit. et toujour rien la mise a jours réalisation et je demande une compensati...
7Signs Casino24th Jun, 2026User AvatarJohnThe withdrawal is taking so long. Almost 1 week before you can withdraw.
AmunRa Casino6th Jun, 2026User AvatarTessonBeaucoup de retard dans les demande de bonus , les bonus promesse sur le tchat hors on a finalement pas de bonus c complètement incompréhensible , incitation à deposer
Neon54 Casino4th Jun, 2026User AvatarDiegoDal 21/05/2026 aspettando il prelievo nella chat solite risposte ma della vincita nessuna traccia
Nomini Casino3rd Jun, 2026User AvatarGiovanni ArmocidaIL MIO ACCOUNT DOVEVA ESSERE ASSOLUTAMENTE CHIUSO DA TEMPO, ADESSO LA CHAT NON VA PIU' VOGLIO PARLARE CON UN MANAGER IMMEDIATAMENTE. le persone si suicidano per questi vostri gravi reati. CRIMINALI
Zet Casino29th May, 2026User AvatarAldoNon effettuano prelievi sto aspettando da una settimana i miei soldi e niente, dicono sempre che il prelievo è in coda invece non è vero m. Sono dei ladri
RoboCat Casino28th May, 2026User AvatarMarcellaPrelievo richiesto il 25/05...ad oggi dopo 3 gg nulla....sono Vip
Sun Palace Casino28th May, 2026User AvatarHarout MazmanianI can see you received an email about it, Harout. During bonus wagering, a maximum bet limit of $10 applies unless otherwise stated. Placing bets exceeding $10 while completing wagering requirements will result in forfeiture of all bonus winnings. Wagers were made 22 times when playing the game "Oz Golden Trail" with an average bet of $ 12.50 during the bonus playthrough. As the max bet rule has been broken your winnings and your bonus were voided. You have been lucky_once, 1 am sure you will ...
Frumzi Casino28th Apr, 2026User AvatarFabiolaChiedo cortesemente aiuto perché sono passati 10 GG è ancora aspetto accredito di un prelievo di euro 400. Id giocatore 121528545 Casino FRUMZI
Alf Casino10th Apr, 2026User AvatarSpiler81Don't play on Alfcasino because they don't pay out properly. It takes 11-12 days for them to transfer you, and even then, only a fraction of your winnings. Can anyone help me find out where to report them?
RoboCat Casino7th Feb, 2026User AvatarAlex dupuisJ’aimerais beaucoup avoir de l’aide
RoboCat Casino7th Feb, 2026User AvatarAlex dupuisSalut j’ai un gros problème je n’e ses pas ou demander de l’aide .jai activer un bonus sur spin City setais un bonus de 15 tour j’ai remplis les condition de mise et gagner 1467 $ apres les condition remplie il mon laisser que 75 $ mais il n’avais pas mention de maximum cash out pour se bonus j’ai toute les preuve photo de cela . Mais se n’est pas tou apres avoir reçu mon 75 $ je me suis informer au centre d’aide à savoir si il falait que je retire le 75 s$ ou je pouvais continuer à jouer pour a...
RoboCat Casino5th Feb, 2026User AvatarPetarI Have major problem with withdrawing the funds from the Casino.. I've deposited around 1k euro, played lost.. then I won and that's when the horror begins. I have 2 pending withdraw requests 500 euros each since that is the maximum they allow you per day as a new player. 4 days have passed, all I get is sorry for the delay rest assured that your funds are safe... Please help me out with this if you can!!!
MelBet Casino30th Jan, 2026User AvatarRadheshyamJ’ai demandé un retrait après avoir rempli toutes les conditions du bonus, mais le paiement est resté longtemps en traitement. Le support client ne donnait pas de réponses claires et n’a pas pu résoudre le problème. Après avoir soumis la plainte via ce formulaire, les représentants du site ont contacté le casino. Mon compte a été vérifié à nouveau et le retrait a été approuvé. L’argent a été crédité avec succès, et le problème a été résolu.
RoboCat Casino21st Jan, 2026User AvatarUdo HeuserIch habe noch 1500 € auf meinem Spielerkonto und sie zahlen nichts aus. Habe am 05.01.2026 eine Auszahlung von 500€ beantragt, bis heute ist nichts angekommen. Die Betreiberfirma (Stellar LTD. ) hat keine Homepage, die wissen warum. Der Lizenzgeber antwortet auch nicht. Sollten sie, was ich nicht mehr glaube, doch noch bezahlen, werde ich die bewertung ändern. Besser Finger weg
Posido Casino20th Dec, 2025User Avatar[email protected]Jeu truqué et retour au joueur ridicule ...éviter
RoboCat Casino6th Nov, 2025User AvatarTrevorOnce again, the biggest scam site around. I thought since the last time it took 6 weeks in order for the withdrawals to hit my bank account after a third party assisted me that they would be better but I was wrong. This is the biggest scam site around with all the same excuses. Don't waste your time or money.
CristalPoker Casino19th Oct, 2025User AvatarGugechuEs un timo
RoboCat Casino1st Oct, 2025User AvatarÁngel AndreuYo se ve que no he tenido suerte y va a jugar y miro el correo electrónico y me envían un bonus de 10 tiradas saco 1084.50 euros llamo atención al cliente para cobrar y empiezan a pedirme cómo se llama la máquina cuando he recibido ese dinero cuando a cuánto he apostado etcétera etcétera etcétera. El caso que después de 4 horas hablando en el chat me dicen que no me preocuparan que me enviaré un correo electrónico todavía no estoy esperando y cansada de mandar capturas de la pantalla de la máqui...
RoboCat Casino23rd Sep, 2025User AvatarChichi1915Hello, my complaint is for Robocat Casino and their negligence in failing to apply self exclusion to my account. I am a problem gambler and requested self exclusion on August 27, 2025. Since then I have sent another 8 emails requesting self exclusion and expressing how I do not want to access my account ever again. I have deposited and lost $5095 since August 27 and want the funds returned. Robocat email me on Sept 23 saying they will close my account but this is not good enough. I want my depos...
RoboCat Casino23rd Sep, 2025User AvatarSALVATOREDOPO 3 GIORNI IL PRELIEVO RISULTA ANCORA IN VERIFICA. COSI TI PASSA LA VOGLIA DI GIOCARE CON QUESTO CASINO'.
RoboCat Casino9th Sep, 2025User AvatarTrevorI have had issues withdrawing funds from this site. The first withdrawal was supposed to be 72 hours, it ended up being a week and a half. The second attempt is still ongoing, attempted to withdraw about 3 and a halfweeks ago, no explanation, kicked out of the chat numerous times. I would not recommend unless you want to throw away your money.
Frumzi Casino24th Jul, 2025User AvatarFlorianHallo Im Februar hatte ich bei Frumzi eine Sportwette abgegeben welche falsch ausgewertet wurde Ich kontaktierte den Live-Chat, meinen Accountmanager und nutze auch das Beschwerdeverfahren laut deren Homepage. Können Sie mich unterstützen?
Drake Casino19th Jun, 2025User AvatarArmando MendozaI won $890 on Drake casino and then they email me saying that I can't withdraw anymore. So now my account balance is zero and I have no pending withdrawals
Joe Fortune14th Jun, 2025User AvatarNicolaJoe fortune is a SCAM who just disable your account and claim fraud when you get winnings. My account was unlawfully disabled with no proof/evidence provided to their claims under 6.2 Fraudulent activity.
RoboCat Casino20th May, 2025User AvatarRaulEsta pagina es una estafa!!!!no engañéis a la gente!!!!yo ya lo he sufrido
Frumzi Casino25th Apr, 2025User AvatarVareenaThese games are RIGGED, can never win anything
1XBET24th Apr, 2025User AvatarSamlI made a deposit using BTC and it's still not in my account. It's been several weeks. Customer support aren't helpful at all. Definitely a scam site
Fair Go Casino22nd Apr, 2025User AvatarMistnralClosed my account! after giving documentation and id and jumping through hoops, they wouldn't let me cash out. And now they have just shut down my account
1XBET18th Apr, 2025User AvatarMasonTried to withdraw funds but nothing was credited to my actual account! It even says my withdrawal was successful but I don't see any transaction in my bank account at all. Customer support does not seem to want to help
Alf Casino17th Apr, 2025User AvatarTummBeen trying to get paid out for months now and they keep cancelling my withdrawal requests
Joe Fortune3rd Jan, 2025User AvatarPaulHi Joe's fortune is the biggest rip off I signed up 3 mths ago and not one off the games pays out at all. Joe is the only one getting a fortune. Diffently do not play any Of his plinko games they are all rigged so U loose. He doesn't pay out the sign up bonus and when U say something to the staff about it they blow U off. It's a massive scam don't go near it.

Casinos With Official Representation

The following casinos have designated representatives who work with us to address player issues posted on this site.

Guidelines for Submitting a Complaint

Use our complaint submission service to report issues such as delayed payments, unfair practices, bonus problems, or account disputes.

Once submitted, your dispute will notify the online casino rep immediately and we will mediate the process for a fair resolution.

Our goal is to help you get a fair outcome while encouraging better practices and transparency with casinos.

To ensure a smooth process, please take these steps before submitting a complaint.

  1. Reach out to the casino’s support team to try and resolve the issue.
  2. Double-check that you didn’t violate any of the casino’s terms and conditions.
  3. If you have done the above and not come to a fair resolution, continue with posting your circumstances in the form below
  4. Be sure to include your casino username, it will help speed up the process for everyone.

How Much Does This Service Cost?

It’s completely free. As experts in the industry, we understand that it can be frustrating at times to resolve issues, let alone get in contact with online casinos. So we created this free service in hopes to remove doubt, improve transparency and help bridge the gap between players and operators.

Note: We can’t guarantee a favourable outcome but we’ll do our best to mediate the situation and get a fair result.

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Loïc
Loïc
13 days ago

Bonjour, je vous écrit pour un casino sous le nom de 1000Spins qui soit disant sous licence Curaçao mais qui ne paye pas un retrait datant du 21 Janvier 2026 d’un montant de 500 euros, chaque message qu’ils me disent c’est “Le service financier a du retard” leurs réponses sont automatisés, du coup je fais appel à vous pour obtenir de l’aide contre ce casino malhonnête. Merci d’avance.

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Anja
Anja
Complaints Moderator
Reply to  Loïc
4 days ago

Hi Loïc,

Thank you for reaching out to us and sharing your experience.

Please note that we don’t have this casino brand listed. We tried to locate webiste, but we are not completely sure we have found the correct one.

Could you please send us the direct link to the casino, along with your casino username, so we can verify it and check whether it holds a valid license?

Also, could you let us know how you generated your winnings? Did you use any bonus or promotion? If so, which one?

Once we have this information, we’ll be happy to look into your case further and see how we can assist you.

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María Nevarez
María Nevarez
16 days ago

Jugué en el casino The 777 slot gane $400 y me mandaron muchos correos electrónicos donde me pedían mucha información , fui muy cautivosa en mandar toda la información que me estaban pidiendo fotos recibos donde aparece mi dirección aparece mi nombre todo lo mandé para que al final me dijeran no te podemos mandar el retiro porque tenías cuentas y yo le dije ella es que yo no uso las cuentas, uso esta cuenta que estoy mandando donde yo gané para que me hicieron perder mi tiempo donde me están haciendo que mande toda la información total que mande toda la información. Me mandaron un correo electrónico donde decía que ya estaba todo completo y que iban a empezar el proceso para mandarme el dinero ahorita domingo 11 de julio de 2026 mando un correo electrónico diciendo que qué pasó con el procedimiento de retiro y me dice que todavía no estaba completada la información que me estaban pidiendo la verificación donde ya me habían mandado un correo electrónico diciendo que ya estaba todo completo que muchas gracias, y que esperara que nada más te procediera lo demás cómo puede ser posible que mi retiro se haya borrado y me dijeron que no había ningún retiro para dar y este es el Casino de en línea The 777 slots Espero que cualquier persona que esté leyendo esto tengan mucha precaución porque he jugado en muchos casinos y nunca me había pasado todos y la mayoría de los casinos se proceso es de hasta tres semanas para mandarte el retiro que haces porque ellos quieren que te desesperes y vuelvas a jugar el dinero que ya ganaste, pero al fin si te esperas las mayoría todos me lo han mandado excepto este Casino donde me borraron esa ganancia gracias a Dios tengo las fotos donde yo hice el retiro el día a la hora y que estaba en proceso. Por favor tengan mucho cuidado con esto.

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Anja
Anja
Complaints Moderator
Reply to  María Nevarez
4 days ago

Hi María Nevarez,

Thank you for reaching out to us and sharing your experience. We are sorry to hear that your winnings were confiscated.

Please note that once the casino receives all of the requested verification documents, they are usually reviewed first. It is during this review process that the casino may detect issues such as multiple accounts, restricted countries, or other potential breaches of their Terms and Conditions.

If you would like us to assist you and contact the casino on your behalf, please send us your casino username along with any screenshots showing where the casino informed you that your account was closed and your winnings were confiscated.

Also, could you let us know whether your account is currently closed or if you still have access to it?

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Saija
Saija
26 days ago

Robocat Casino isn’t paying out winnings. I’ve been waiting for two weeks now and have received various explanations via both chat and email. At first, my withdrawals were cancelled multiple times without explanation, and now nothing is happening. The whole thing is just lies and stringing the customer along.

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Anja
Anja
Complaints Moderator
Reply to  Saija
18 days ago

Hi Saija,

Thank you so much for reaching out to us, and we’re sorry to hear about your negative experience.

We will review your case and contact the casino representative, but first we need a few more details so we can better understand what happened:

  • Is this your first withdrawal at this casino?
  • Is your account fully verified?
  • Did you use any bonus to generate this win? If so, which one?
  • Which withdrawal method did you use?

Also, please send us your casino username so we can contact the casino representative to look into your case.

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John
John
29 days ago

En avril je gagne 40 euros il me laisse retirer , ensuite je gagne 2800 euros et bloque mon compte casino en disant doublon

Les jeux ne vous font pas gagner par apport à votre mise

Je déconseille ce site de merde

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Anja
Anja
Complaints Moderator
Reply to  John
29 days ago

Hi John,

Thank you for taking the time to share your experience with our members, and we’re sorry to hear about your negative experience.

Please note that Goldbet Casino has not been very responsive when it comes to complaints from our members; however, we will still contact them regarding your case.

Could you please provide us with more details about your case:

  • Was your account fully verified before this withdrawal?
  • Which withdrawal method did you use?
  • Have you claimed any bonuses?

Please also provide your casino username and any correspondence you have had with the casino regarding your account closure.

We look forward to your reply.

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John
John
29 days ago

Goldbet voleur

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Даниил
Даниил
1 month ago

Жалоба на Paradise Casino — Систематическая задержка выплат и намеренный саботаж транзакций поддержкой
1. Данные аккаунта и площадки:
Казино: Paradise Casino (домены: paradise15.win, paradise16.win, paradise10.info).
Контакты казино: https://t.me/orig_paradise
ID аккаунта игрока: #273932
2. Суть претензии (Хронология):
Казино использует мошеннические паттерны для удержания средств на балансе, блокируя успешный вывод.
Начиная с 18 июня 2026 года, мои заявки на вывод регулярно отменялись самой площадкой (зафиксированы системные отмены 18.06, 19.06 и 20.06).
23 июня оформлена заявка на вывод 2002₽ (ID: 8090932 на BTC), которая до сих пор висит в статусе «Ожидание».
26 июня создана вторая заявка на 964₽ (ID: 8122513), статус также не меняется.
В официальном канале Paradise Casino публично заявлено, что технические проблемы устранены, однако по факту шлюзы для выплат не функционируют.
3. Действия службы поддержки (@ParadiseClientSupportBot):
Саппорт использует цикличные отписки для затягивания времени.
Заявленный поддержкой максимальный регламент в 72 часа нарушен, по истечении срока выплаты не проводятся.
Вместо мануального проведения зависшей транзакции, операторы настойчиво предлагают аннулировать выплату и вернуть средства на игровой баланс, провоцируя на дальнейшую игру.
При каждом новом обращении поддержка заново требует указать семизначный ID вывода, игнорируя контекст предыдущей переписки.
4. Финансовая статистика:
Сумма депозитов: 27303₽.
Сумма успешных выводов за все время: 3900₽.
Мой аккаунт находится в глубоком минусе, что полностью исключает любые подозрения в “абузе” бонусов или мошенничестве, однако казино отказывается выводить даже незначительный остаток средств.
Требование:
Признать действия Paradise Casino недобросовестными, обязать прекратить цикл отмен/ожиданий и немедленно выплатить средства по зависшим заявкам (ID 8090932 и 8122513) на указанные реквизиты.

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Anja
Anja
Complaints Moderator
Reply to  Даниил
29 days ago

Hi Даниил,

Thank you for taking the time to share your experience with our members, and we are sorry to hear about your negative experience.

Please note that Paradise Casino is not currently listed on our site, and we have noticed that they display potentially incorrect or unverified licensing information on their website.
We will investigate this casino further.

Could you please send us any recent correspondence you have had with the casino regarding these withdrawals so we can better understand what the casino is requesting from you and review your case more accurately?

Last edited 29 days ago by Anja
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Даниил
Даниил
Reply to  Anja
28 days ago

Привет, Аня! Спасибо за ответ и за то, что обратили внимание на проблему с их лицензией. Другие крупные арбитражи тоже подтверждают факт использования ими фейкового софта.
Предоставляю полную хронологию общения с поддержкой казино в Telegram (@ParadiseClientSupportBot) и доказательства их умышленных задержек:
Суть отписок поддержки: На все вопросы о задержке крупной заявки №8090932 (2002 RUB от 23.06.2026) поддержка стандартно отвечает скриптами о «технических проблемах на стороне платежного шлюза» и просит «просто ожидать».
Опровержение №1 (Официальные заявления самого казино): В своем официальном Telegram-канале администрация Paradise Casino прямо опровергла свои же слова о техработах:
29 июня они заявили, что депозиты и платформа работают в штатном режиме.
30 июня они опубликовали пост: «Обработка выплат от 500₽ полностью восстановлена и работает без задержек». Моя удерживаемая заявка составляет 2002 RUB, что полностью опровергает любые заявления поддержки о «проблемах со шлюзом».

Screenshot_20260630-222256_Telegram
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Даниил
Даниил
Reply to  Anja
28 days ago

Последние сообщения

Screenshot_20260630-222338_Telegram
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Anja
Anja
Complaints Moderator
Reply to  Даниил
25 days ago

Hi Даниил,

Thank you for your patience.

We have completed our investigation and, based on our findings, we believe this casino is unsafe and should be avoided.

Our investigation revealed that https://paradise16.win/ (registered on 31.03.2026) redirects to https://paradise17.win/ (also registered on 31.03.2026). Both domains are very recently registered.

In addition, the casino is operating without a valid gambling license and falsely claims to hold License No. ALSI-132405045-FI3. Our investigation confirmed that this license actually belongs to a different company and is associated with the following websites: ecuabet.com, doradobet.com, paniplay.com, and camanbet.com. It is not associated with Paradise Casino.

We also confirmed that the casino is using fake or unauthorized versions of games from several well-known providers, including Pragmatic Play, Novomatic, BGaming, Push Gaming, and NetEnt.

Based on all of the above, we strongly advise you not to make any further deposits on this website. Unfortunately, because the casino is operating without a valid license and appears to be misleading players, the chances of recovering your funds are very limited.

We will keep your complaint publicly available on our forum to help warn other players about this casino.

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Даниил
Даниил
Reply to  Anja
24 days ago

Здравствуйте.

Хочу сообщить обновление по моей жалобе на Paradise Casino.

Казино наконец выплатило мою ожидавшую заявку на вывод 2002 RUB в BTC.

Я подтверждаю, что мой индивидуальный спор по этой конкретной выплате решён. Однако я по-прежнему согласен с результатами вашего расследования относительно небезопасности казино, проблем с лицензией, свежих доменов и использования поддельных или несанкционированных игр.

Спасибо за расследование этого случая и за то, что жалоба остаётся публичной как предупреждение для других игроков.

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Anja
Anja
Complaints Moderator
Reply to  Даниил
19 days ago

Hi Даниил,

Those are great news, and we’re really happy to hear that! Unfortunately, we never received a response from the casino, but we’re glad you were finally able to receive your withdrawal.

Thank you for bringing this issue to our attention and helping keep our community informed.

Our advice is to stick to trusted casinos, such as those listed on our site. If you come across a new casino, make sure to check it first before depositing to help protect yourself.

All the best, and don’t hesitate to reach out if you ever need our help again!

We will mark it as RESOLVED.

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Mugnaini
Mugnaini
1 month ago

Retraits win hero j’ai gagner 8 k j’ai reçu 2 k en 2 semaine ensuite 2 mois a me faire attendre , a me demandées ma puce d’identité ensuite une vidéo de moi ensuite ma pièce d’identité notariée pour au final qu’il me bloque le compte sans aucune raison et me dire on a évoluer votre compte et on dois le fermée , et on peut pas vous dire pourquoi j’ai tous en photo ! C’est un scandal je sais pas quoi faire pour retirer mes sous maitenant … aider moi merci d’avance il me restait 6 k sur le compte et il m’ont bloquer sans aucune raison

Last edited 1 month ago by Mugnaini
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Anja
Anja
Complaints Moderator
Reply to  Mugnaini
29 days ago

Hi Mugnaini,

Thank you for taking the time to share your experience and we are sorry to hear about your negative experience.

Please note that this casino is not currently listed on our site. However, once we have all the necessary information, we will do our best to reach out to the casino on your behalf.

Could you please provide us with a few more details about your case?

Was this your first withdrawal from the casino?Did you use any bonus to generate your winnings?Which withdrawal method did you choose?Please provide us with your casino username and correspondence you have had with the casino regarding your verification and account closure.

Last edited 29 days ago by Anja
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rida jeffali
rida jeffali
1 month ago

I have been playing on various online sites for years, but this site RTbet.com is the worst of them all so far. After winning a large amount, a clever employee came up with the idea to block my account for verification, and this happened a few hours after my win. They asked me to download documents from the site onto my account, which I dutifully did. Guess what? My account has remained unavailable for withdrawals for 5 days now. Of course, I can still play and deposit money ;). I have sent more than 30 emails to support and the VIP department, live chat, etc., etc…. everyone promised that it would be fine and that I should be patient—a rehearsed spiel just to stall for time and make things unnecessarily difficult.
I definitely advise against this site; I have kept all proof of all conversations.

I demand the immediate unblocking of my account, and I am entitled to my money!!!

Now another pathetic employee is going to post under this message saying they are sorry for the inconvenience and to contact support, but I don’t believe those excuses anymore. I want to see actual action by unblocking my account.

A player who expresses his dissatisfaction as it is!!!

RJEFF77

Last edited 1 month ago by rida jeffali
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Anja
Anja
Complaints Moderator
Reply to  rida jeffali
1 month ago

Hi rida jeffali,

Based on what you described, it does not sound like your account is blocked. If you are still able to log in and make deposits, it is more likely that your withdrawal is currently under review or pending verification.

Could you please provide us with a few more details about your case?

  • Is this your first withdrawal from the casino?
  • What is the amount you are trying to withdraw?
  • Did you use any bonus to generate these winnings? If yes, which bonus was it
  • Is this your first verification attempt with the casino?

Also, please send us your casino username so we can reach out to the casino.

The more details you can provide, the easier it will be for us to understand the situation and see if we can assist.

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Romolo
Romolo
1 month ago

Ho effettuato questo prelievo su Vegasino , un casino offshore del quale allego link “vegasino-9839.com”, lo scorso 19/05/2026. Non pensavo fosse così difficile avere dei soldi meritatamente vinti dopo una decina di giorni ma leggendo le varie recensioni su Vegasino sono tutte negative e dicono tutte la stessa strategia che usano per non pagarti e farti rigiocare i soldi annullando i prelievi . Dopo che solleciti l’assistenza che avviene soltanto tramite e-mail o chat virtuale con bot di intelligenza artificiale e risposte già preselezionate , dicono sempre che sollecitano il dipartimento funzionario per elaborare il prelievo che ha detta loro avviene entro 3-5 gg lavorativi . Superati questi giustamente dicono che hanno un elevata richiesta di prelievi e che quindi possono volerci fino a 10 gg, peccato che siano passati anche quelli e come dimostra l’allegato la situazione del prelievo ancora non è andata allo step successivo . Vi chiedo gentilmente aiuto per fargliela pagare a questi truffatori anche non ricevendo la somma del mio prelievo tanto la do già per persa , ma aiutatemi a fare una diffida o qualcosa perché non possono passarla liscia così . Grazie anticipatamente , Romolo.

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Anja
Anja
Complaints Moderator
Reply to  Romolo
1 month ago

Hi Romolo,

Thank you for reaching out to us, and we’re sorry that you are facing this kind of issue.

Please send us your casino username so we can contact the casino representative to check your withdrawal status.

Also, so we can better understand your case, could you please provide a bit more detail:

  • Is your account fully verified?
  • Is this your first withdrawal?
  • From which country are you accessing the casino?
  • Have you claimed or used any bonuses?

As soon as you provide all the necessary details, we’ll be able to assist you further.

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Martina
Martina
2 months ago

Salve vorrei il vostro aiuto ho giocato sul sito Allyspin e sono 6 giorni che aspetto che la mia vincita mi venga inviata ma niente.. non so come fare

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Anja
Anja
Complaints Moderator
Reply to  Martina
1 month ago

Hi Martina,

Thank you for reaching out to us. We are sorry to hear that you are facing this issue.

Could you please share with us more details about your case:

  • Is your account verified?
  • Is this your first withdrawal?
  • What was the amount of your requested withdrawal?
  • Which withdrawal method did you use?
  • From which country are you accessing the casino?
  • Have you claimed any bonuses?

Also, please send us your casino username so we can contact the casino once we have all the necessary information.

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Nancy st-james
Nancy st-james
2 months ago

Le casino skycrow. Il ne veulent pas me donner mes gains car dans mes informations de profile j’ai mis ma nouvelle adresse sauf que je reste en chambre depuis 2 semaines très compliqué de donner des informations concernant des factures . La seule information que jai c’est une lettre du gouvernement ., tout les documents que j’ai sont à mon autre adresse et j’ai tout envoyé ce qui mon demander et il ne comprennent pas !!mon adresse électronique c’est Nancystjames2@ gmail.com

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Anja
Anja
Complaints Moderator
Reply to  Nancy st-james
1 month ago

Hi Nancy st-james,

Thanks for sharing your experience.

Unfortunately, for KYC purposes, if this is your first verification, you are required to provide all the necessary documents requested by the casino.
Verifying details is a standard part of the process, done both to comply with regulations and to protect both players and the casino from fraud.

Could you please let us know which document you are having issues providing?

Unfortunately, if you do not have valid documents available, we are not sure how much we can assist further in this case.

However, we will contact the casino representative to look into your account and see if there is any possible way to help.

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Claudia
Claudia
2 months ago

Voglio eliminare l’account da Seven casinò deposito, ma l’assistenza non risponde

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Anja
Anja
Complaints Moderator
Reply to  Claudia
1 month ago

Hi Claudia,

Thank you for reaching out to us and sharing your experience.

If you are referring to Seven Casino, according to their Terms & Conditions, Section 3.5, players can request account closure at any time:

3.5.1 To do so, ensure all open bets are canceled, if any, and then contact customer support via Live Chat and provide the reason for the closure request as well as the requested timeframe.
3.5.2 When requesting a permanent account closure, the closure period is 30 days. After this period, the account may be reactivated upon request through support.

Could you please confirm whether you provided the casino with the reason for the closure and specified the duration when submitting your request? Also, when exactly did you send the request?

Additionally, please send us your casino username so we can contact the casino representative and check the status of your request on your behalf.

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Jacobiere alexis
Jacobiere alexis
2 months ago

Spin bara on fermer mon compte sans raison alors que j’ai un retrait en attente

J’ai bien fait attention au règles

Quand je demande pourquoi ils me réponde pas et ferme le chat

Aidez moi…

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Anja
Anja
Complaints Moderator
Reply to  Jacobiere alexis
2 months ago

Hi Jacobiere alexis,

Thank you for reaching out to us. We are sorry to hear that you are facing this issue.

Could you please share with us more details about your case:

  • Is your account verified?
  • Is this your first withdrawal?
  • What was the amount of your requested withdrawal?
  • From which country are you accessing the casino?
  • Have you claimed any bonuses?

Please also send us your casino username.

As soon as you provide us with all the necessary details, we’ll be able to assist you further.

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Thierry
Thierry
2 months ago

Ils m ont refusé mon retrait et mon argent a disparu,impossible de parler à un agent juste un bot .
alldayplay.bet

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Thierry
Thierry
Reply to  Thierry
2 months ago

C’est bon après plusieurs jours à dire que j’allais déposer plaintes et plusieurs post sur x j’ai enfin été remboursé !
Merci de supprimer mon post .

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Anja
Anja
Complaints Moderator
Reply to  Thierry
2 months ago

Hi Thierry,
Great news! Thank you for letting us know and for sharing your experience with us.
We are really glad that your case has been resolved. Enjoy your win!

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Віктор
Віктор
2 months ago

Грав на беткінг,залишив на рахунку 13 тисяч і зайшов вечером 0 на рахунку написав їм вас зломали і гроші програли

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Anja
Anja
Complaints Moderator
Reply to  Віктор
2 months ago

Hi Віктор,

Thank you for reaching out to us, and we are sorry to hear about your negative experience. Could you please confirm which casino you were playing at?

Also, which exact currency was the 13,000 balance in?

Could you also send us any emails, screenshots, or information you received from the casino regarding your missing balance?

As soon as we receive more details about your issue, we will be able to contact the casino on your behalf.

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Віктор
Віктор
Reply to  Anja
2 months ago

Грав на Betking,13000 грн

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Віктор
Віктор
Reply to  Anja
2 months ago

Фото

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Anja
Anja
Complaints Moderator
Reply to  Віктор
2 months ago

Hi Віктор,

Thank you for sending us the information. Unfortunately, as the casino already explained, they do not have any evidence that your profile was hacked, and according to their records, the balance was either played through or transferred.

Please note that we do not have this casino listed on our site, so our ability to assist is unfortunately very limited and mostly outside of our scope.

However, if you have any proof showing that you did not access the account or that your profile may have been compromised, please provide it to us and we will try to get in touch with the casino on your behalf.

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Momo
Momo
2 months ago

“Oggetto: Ricorso contro Revolut – Rifiuto rimborso transazioni verso operatore illegale
Spettabile Arbitro Bancario Finanziario,
Con la presente presento formale ricorso contro Revolut per il rifiuto del rimborso delle seguenti transazioni effettuate verso Vegasino, operatore di gioco online privo di licenza ADM/AAMS, quindi illegale in Italia.
TRANSAZIONI RIFIUTATE DA REVOLUT:
– Craftessay.com: €22 x4 = €88 (07/05/26)
– Skmg Group: €19 (07/05/26)
– Nuvolut: €19 x2 = €38 (07/05/26)
– Craftessay.com: €20 (07/05/26)
– Totale: circa €165
Tutti questi nomi commerciali (Craftessay.com, Skmg Group, Nuvolut) sono riconducibili allo stesso operatore illegale Vegasino.
MOTIVI DEL RICORSO:
1. OPERATORE ILLEGALE
Vegasino opera in Italia senza licenza ADM/AAMS in violazione della Legge 401/1989 Art. 4. Revolut ha processato pagamenti verso un operatore illegale violando i propri obblighi di istituto di pagamento autorizzato.
2. RIAPERTURA ACCOUNT NON AUTORIZZATA
Il mio account Vegasino era stato chiuso su mia esplicita richiesta per problemi di ludopatia. Vegasino ha riaperto l’account senza mio consenso, come dimostrato dall’email allegata del 6 maggio 2026 con oggetto “Chi vi ha detto di riaprire il conto??”
3. UTILIZZO NOMI COMMERCIALI FALSI
Vegasino ha utilizzato nomi commerciali falsi (Craftessay.com, Skmg Group, Nuvolut) per mascherare la propria identità nei pagamenti, configurando una pratica fraudolenta.
4. RISPOSTA REVOLUT INSUFFICIENTE
Revolut ha rifiutato il rimborso citando le regole dei circuiti Visa/Mastercard, ignorando completamente che il destinatario dei pagamenti è un operatore illegale sul territorio italiano.
NORMATIVE VIOLATE DA REVOLUT:
– Legge 401/1989 Art. 4: obbligo di non processare pagamenti verso operatori abusivi
– D.Lgs. 158/2019 Art. 7: tutela giocatori vulnerabili
– D.Lgs. 206/2005 Art. 20-21: pratiche commerciali scorrette
– D.Lgs. 385/1993 (TUB): obblighi istituto di pagamento autorizzato

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Anja
Anja
Complaints Moderator
Reply to  Momo
2 months ago

Hi Momo,

Thank you for sharing your experience with us.

Unfortunately, we can only assist with complaints directly related to online casinos by contacting the casino representative and forwarding the details of your case to them. Regarding your issue with Revolut, this is unfortunately not the correct address for handling banking or payment institution disputes.

Regarding your issue with Vegasino Casino, please share some additional details with us:

  • When did you request self-exclusion?
  • For what period of time was the self-exclusion requested?
  • Did you create any new accounts on this casino or any sister casinos?
  • If possible, please provide screenshots of your email communication with the casino, as well as your username on Vegasino Casino.

Once we receive all the necessary details, we will be able to contact the casino and request assistance regarding your case.

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paillot
paillot
2 months ago

BONJOUR j’ai jouer 20 euro et oui je voulais essayer j’ai eu un bonus de 20 euros j’ai gagner 620 euros et la les problème ont commencer âpres deux jours il me dise qu’il me paye 200 euros et la sa recommence copie de ma carte identité plus carte de banque plus preuve de facture électrique pour mon domicile et en passe j’ai 66ans comment voulez vous que envoie tout sa ? pour jouer sa a pris deux secondes pour me retirer les 20 euros mais pour me payez c’est autre chose que dois je faire merci de aidez

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Anja
Anja
Complaints Moderator
Reply to  paillot
2 months ago

Hi paillot,

Thank you for reaching out to us. We are sorry to hear that you are facing this issue. Could you please share with us a few more details regarding your case:

  • On which casino are you experiencing this issue?
  • Is your account verified?
  • Is this your first withdrawal?
  • Which bonus did you use?
  • Please send us your casino username.

As soon as you provide us with all the necessary details, we’ll be able to assist you further.

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Warren Perry
Warren Perry
2 months ago

Ne jouer pas sur whyn ils ne rapayent pas les gains et ils ne redonnent pas suite.

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Anja
Anja
Complaints Moderator
Reply to  Warren Perry
2 months ago

Hi Warren Perry,

Thank you for reaching out to us and sharing your experience.

Unfortunately, we are not able to locate a casino under the name “Whyn.”

Could you please confirm the exact name of the casino or send us a direct link to the website so we can review your case properly?

Once we have the correct details, we’ll be able to assist you further.

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Gabriella Basurto
Gabriella Basurto
3 months ago

Salve,
Pubblico questo reclamo nella speranza di recuperare i soldi persi.
Pochi giorni fa mi ero registrata su un casinò estero tale Casivision che mi ha bloccato,secondo la loro politica Aml, la possibilità di prelevare e quindi non posso chiudere l’account. Ho chiesto spiegazioni in chat live e una tale Alice mi dice di depositare dei soldi (prima ha richiesto 50 euro, poi 100 e poi 433) . Stupidamente ho accettato in virtù del fatto che me garantiva il prelievo e dunque lo sblocco.. così non è stato ed io ho 641 euro bloccati su quel dannato casinò.
Il casinò è decentralizzato e dunque nessuno di questi del team supporto può intervenire.

Spero mi possiate aiutare
Grazie

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Anastasia
Anastasia
Complaints Moderator
Reply to  Gabriella Basurto
3 months ago

Ciao Gabriella, grazie per aver condiviso la tua esperienza. Ci dispiace molto per la situazione.

Da quello che descrivi, è un segnale molto preoccupante: chiederti di depositare somme sempre più alte “per sbloccare” un prelievo è una dinamica tipica di pratiche abusive. Ti consigliamo con forza di non inviare altri soldi.

Se il supporto stesso dice di non poter intervenire, è molto probabile che non rispondano nemmeno a noi e che la mediazione abbia margini molto limitati. Possiamo però documentare il caso pubblicamente e provare a richiedere una posizione ufficiale.

Per favore, aggiungi questi dettagli:

1) il link esatto del sito Casivision;
2) il tuo username/ID sul casinò;
3) e, se possibile, uno screenshot dei messaggi in cui ti chiedono nuovi depositi per sbloccare il prelievo (puoi oscurare dati sensibili).

Con queste informazioni, possiamo provare a contattare il casinò.

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Gabriella Basurto
Gabriella Basurto
Reply to  Anastasia
3 months ago

Ciao Anastasia grazie del consiglio. Infatti non sto più inviando nulla. Comunque c’è stato un sito che ha fatto indagini su questo casinò descrivendo esattamente proprio quello che è successo e pare che addirittura citano personaggi famosi come se tra questi e io casinò ci fosse un collegamento. Anche dati di vincite fittizie
Casivision è raggiungibile al sito http://www.casivision.pro
UserID: mia email che però per ragioni di privacy non posso citare. Se posso potrei risponderti per via email così ti dò lo UserID.
Intanto ti invio qualche screenshot della chat

Grazie

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Anja
Anja
Complaints Moderator
Reply to  Gabriella Basurto
2 months ago

Hi Gabriella Basurto,

Thank you for bringing this to our attention.

Please be advised not to make any more deposits for now. We will conduct further research on this site and will update you immediately with any findings.

It looks very similar to others we’ve previously encountered and investigated, which appears to be one of the scam casinos that have recently appeared.

They are using the same pattern to deceive players, offering no-deposit bonuses, showing large winnings, and then requesting very high “verification deposits.”

We will conduct further research on this site and will update you immediately with any findings.

Please keep an eye on this thread for further updates.

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Gabriella Basurto
Gabriella Basurto
Reply to  Anja
2 months ago

Grazie a voi ma credo di annullare il saldo nell’app del casino semplicemente perdendo le partite e così avere la chiusura account. Le nostre forza dell’ordine ha detto che non ha elementi sufficienti per agire e quindi nessuno potrà restituirmi quello che ho perso. Grazie lo stesso

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Florian
Florian
3 months ago

Hallo
Würden Sie sich bitte meiner Beschwerde gegenüber dem Casino Fezbet annehmen?
Meine ID: Schafkopf89

Das Casino bietet regelmäßig Turniere an, bei denen Cash-Preise vergeben werden.
Seit Ende Dezember werden mir diese Preise nicht gutgeschrieben.
Insgesamt betragen die Gewinne 1120 Euro
Ich habe dies bereits mehrfach beim Support und meinem Accountmanager bemängelt.
Meinen Nachfragen geht man allerdings nicht nach.
Am 18.03. habe ich den Beschwerde-Weg gemäß der Homepage des Anbieters vorgenommen, auch hier habe ich keine Rückmeldung erhalten.

Soll ich Ihnen die Infos zu den Turnieren inklusive der abschließenden Ranglisten per Mail zukommen lassen?

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Anastasia
Anastasia
Complaints Moderator
Reply to  Florian
3 months ago

Hallo Florian, vielen Dank für die Details.

Da Sie erwähnt haben, dass das Casino bisher nicht reagiert hat, können wir zwar nicht garantieren, dass es auf unsere Anfrage reagiert, aber es ist wichtig, dass dieser Fall gut dokumentiert ist. Bitte posten oder laden Sie daher die Turnierinformationen (Name/Datum), die Endplatzierungen/Rangliste und, falls vorhanden, einen kurzen Nachweis Ihrer Kontaktversuche hoch.

Bitte schwärzen Sie vorher alle sensiblen personenbezogenen Daten. Ihre Casino-ID/Ihr Benutzername können Sie sichtbar lassen, damit der Fall eindeutig identifiziert werden kann.

Sobald wir diese Informationen erhalten haben, werden wir uns mit dem Casino in Verbindung setzen, um uns nach Ihrem Fall zu erkundigen.

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Florian
Florian
Reply to  Anastasia
3 months ago

Hallo
Anbei ein Teil der Kontaktaufnahmen

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Florian
Florian
Reply to  Anastasia
3 months ago

.

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Florian
Florian
Reply to  Anastasia
3 months ago

..

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Florian
Florian
Reply to  Anastasia
3 months ago

22.12. 1

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Florian
Florian
Reply to  Anastasia
3 months ago

22.12. 2

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Florian
Florian
Reply to  Anastasia
3 months ago

12.1. 1

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Florian
Florian
Reply to  Anastasia
3 months ago

12.1. 2

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Florian
Florian
Reply to  Anastasia
3 months ago

26.1. 1

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Florian
Florian
Reply to  Anastasia
3 months ago

26.1. 2

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Florian
Florian
Reply to  Anastasia
3 months ago

9.2. 1

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Florian
Florian
Reply to  Anastasia
3 months ago

23.2. 1

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Florian
Florian
Reply to  Anastasia
3 months ago

23.3.

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Florian
Florian
Reply to  Anastasia
3 months ago

23.3. 2

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Florian
Florian
Reply to  Anastasia
3 months ago

Übersicht der Turnierpreise

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Anastasia
Anastasia
Complaints Moderator
Reply to  Florian
3 months ago

Hallo Florian,

vielen Dank für die zusätzlichen Informationen. Wir haben Fezbet bezüglich Ihres Falls kontaktiert.

Sobald wir eine Antwort vom Casino erhalten, werden wir Sie hier informieren.

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Florian
Florian
Reply to  Anastasia
3 months ago

Danke

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Anastasia
Anastasia
Complaints Moderator
Reply to  Florian
3 months ago

Hallo Florian, vielen Dank für Ihre Geduld.

Wir haben Fezbet wegen Ihres Falls kontaktiert. Das Casino hat jedoch mitgeteilt, dass es aus Datenschutzgründen keine Details an Dritte herausgeben und den Fall ausschließlich direkt mit dem Kontoinhaber besprechen wird. Eine inhaltliche Klärung oder Prüfung der ausstehenden Turnierpreise hat Fezbet uns gegenüber daher nicht vorgenommen.

Wir dokumentieren dieses Ergebnis hier im Thread zur Transparenz. Falls Sie von Fezbet eine konkrete schriftliche Antwort erhalten (oder weiterhin keine Rückmeldung bekommen), können Sie diese gerne hier posten (bitte persönliche Daten schwärzen), damit der Verlauf vollständig nachvollziehbar bleibt.

Es tut uns leid, dass wir Ihnen in diesem Fall nicht weiterhelfen können.

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