Online Casino Complaints
Here is a list of online casino complaints from our users. If you have had a bad experience with an online casino, follow our guidelines below to submit a complaint
I made a deposit using BTC and it's still not in my account. It's been several weeks.
Customer support aren't helpful at all. Definitely a scam site
Closed my account! after giving documentation and id and jumping through hoops, they wouldn't let me cash out. And now they have just shut down my accountTried to withdraw funds but nothing was credited to my actual account!
It even says my withdrawal was successful but I don't see any transaction in my bank account at all. Customer support does not seem to want to help
Been trying to get paid out for months now and they keep cancelling my withdrawal requests
Hi Joe's fortune is the biggest rip off I signed up 3 mths ago and not one off the games pays out at all. Joe is the only one getting a fortune. Diffently do not play any Of his plinko games they are all rigged so U loose. He doesn't pay out the sign up bonus and when U say something to the staff about it they blow U off. It's a massive scam don't go near it.Casino Representatives
-
CristalPoker CasinoRepresents: -
DrakeCasinoRepresents: -
LegendGroup -
MelbetRepresents:
Guidelines for Submitting a Complaint
Use our complaint submission service to report issues such as delayed payments, unfair practices, bonus problems, or account disputes.
Once submitted, your dispute will notify the online casino immediately and we will mediate the process for a fair resolution.
Our goal is to help you get a fair outcome while encouraging better practices and transparency with casinos.
To ensure a smooth process, please take these steps before submitting a complaint.
- Reach out to the casino’s support team to try and resolve the issue.
- Double-check that you didn’t violate any of the casino’s terms and conditions.
- If you have done the above and not come to a fair resolution, continue with posting your circumstances in the form below
- Be sure to include your casino username, it will help speed up the process for everyone.
How Much Does This Service Cost?
It’s completely free. As experts in the industry, we understand that it can be frustrating at times to resolve issues, let alone get in contact with online casinos. So we created this free service in hopes to remove doubt, improve transparency and help bridge the gap between players and operators.
Note: We can’t guarantee a favourable outcome but we’ll do our best to mediate the situation and get a fair result.